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This topic contains 8 replies, has 2 voices.

Last updated by Riffaz 5 months, 2 weeks ago.

Assigned support staff: Riffaz.

Author Posts
April 15, 2019 at 1:29 am #3608927

Paula Zalba

Hello,

Please find below the message that WordPress gave me after they looked into why my website is crashing. PLEASE HELP!

Paula

Hi WPML,

I'm getting errors when saving changes on a page. I make my edits with WPML active on the site, then when I press update, it hangs and loads a 500 error message.

With WPML deactivated, this does not happen.

The only error I see in the log related to WPML is this, showing something about OSAPL: Constructor Invoked:

hidden link

What can be done to fix this issue and get WPML working again on my site?

April 15, 2019 at 5:10 am #3609771

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Debugging
1. Please follow the debugging information provided here: https://wpml.org/documentation/support/debugging-wpml/#enabling-the-built-in-debugging-feature-in-wordpress.
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see or let me know the error message you are seeing on the screen.

Let me know.

Regards,
Riffaz

April 18, 2019 at 3:29 am #3635983

Paula Zalba

Hi Riffaz,

Thank you for the quick response. I am working with WordPress.com, so I do not think I have access to the wp-config.php file as suggested in the guide. Are there instructions for WordPress.com that I could follow?

Thank you,
Paula

April 18, 2019 at 3:42 am #3636027

Paula Zalba

Also, I was advised by several people that my site was down again today. WordPress suggested to me that I deactivate the "Advanced Custom Fields Multilingual" plugin which seemed to be causing a lot of trouble. Before doing that, I noticed that an update was available for it, so I tried to update it, but I was not successful. Hence, I proceed it to deactivate "Advanced Custom Fields Multilingual" to try to avoid my site from crashing again. However, I would like you to take a look at it and let me know why it is not working properly all of the sudden.

Thank you,
Paula

April 18, 2019 at 2:18 pm #3639887

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

In that case, you can ask the WordPress.com to add the code to wp-config.php
They will do it for you and ask them if it is possible to get FTP access.

I am enabling the debug info in the next reply.
Please provide debug info to check this: https://wpml.org/faq/provide-debug-information-faster-support/

Let me know how it goes.

Regards,

April 19, 2019 at 4:07 pm #3647407

Paula Zalba

This is part of the info WordPress gave me. They say " Thanks for your patience! I've checked a few places, but it looks like we're unable to enable debugging. They should have a way to enable debugging in their plugin as needed, though. I do see this (debugging code I copied in the debug information box) Based on their document, they would want the information inside that box."

April 29, 2019 at 8:20 pm #3706509

Paula Zalba

I am not sure I am comfortable with the above before trying to figure it out with the debugging information available. Below is the debugging info from the WPML plugin for more information. The WPML Advance Custom Fields plugin is currently disabled.

Does it help you if I enable it again and send you the debugging information then so you can compare?

Also, I have created a post in Spanish and another in English, and when I click on the Language" section to "Connect with translations", I cannot find the post I am looking for. This happens a lot.

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May 1, 2019 at 5:16 am #3716049

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

We are on holiday.
You will get an update regarding this by Sunday evening.

Sorry for the inconvenience.

Regards,

May 5, 2019 at 3:51 pm #3743361

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thanks for the debug info.
Still we need to dig it more.
As you can not enable the WP Debug mode in your server (which is a default WordPress feature and has nothing to with WPML though) , we have to check this in a server where we can enable the WP Debug.
So please follow : https://wpml.org/forums/topic/making-my-wordpress-site-crash/#post-3653903

Let me know how it goes.

Regards,

The topic ‘[Closed] Making my WordPress site crash’ is closed to new replies.