This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to save translations in WPML because the original content includes formatting markups, and the client is unable to apply similar markups in the translated text.
Solution:
1. Ensure that the original text and the translated text have matching markers. If the original text includes specific markers, these need to be replicated in the translation. For guidance on setting markers, refer to WPML documentation on safe HTML editing.
2. Check if the URL field in the translation editor is locked or empty. Unlock the field and ensure it is not left empty as this can prevent saving.
3. If issues persist, providing WordPress admin credentials to the WPML support team can help in directly investigating and resolving the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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