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This topic contains 7 replies, has 2 voices.

Last updated by stephaneO-4 11 months ago.

Assigned support staff: Riffaz.

Author Posts
June 29, 2019 at 8:19 am #4111339


Dear Fellows,

I encounter a problem with English translation of pages on this site.
Theme is Calluna from ThemTwins.
MasterSliders doesn't work on English translated pages. Origin is French.

WPML version is:
WPML CMS Nav 1.5.0
WPML Media 2.5.1
WPML Multilingual CMS 4.2.5
WPML Sticky Links 1.5.0
WPML String Translation 2.10.3
WPML Translation Management 2.8.4

MasterSlider Pro 3.2.7 (emebeded in Calluna Theme)

Easy WP Hotelier 1.8.3
Easy WP Hotelier Multilingual 1.2.0

Link to try
hidden link
> then switch En flag and see Slider is missing

An other freshly created from scratch
>hidden link

WPML Setting:

Comment traduire les chaînes en thèmes et plugins ?

Traduire les thèmes et plugins uniquement à l'aide de la Traduction de chaîne WPML (ne pas charger les fichiers .mo)

***Traduire les thèmes et plugins à l'aide de la Traduction de chaîne WPML et charger systématiquement les fichiers .mo comme sauvegarde

Ne pas utiliser la Traduction de chaîne pour traduire les thèmes et plugins

Déterminer la langue du contenu du visiteur

Langues différentes dans les répertoires ((hidden link - Français, hidden link - Anglais))

Un domaine différent par langue

***Nom de la langue ajouté comme paramètre (hidden link - Anglais)

Thanks in advance for your help.



June 30, 2019 at 6:05 am #4113429


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for contacting WPML support.

I could not find the theme in our compatibility list.
So this could be an incompatible issue.
Anyhow, if a theme follows the standard procedure of WordPress it should be able to translate.

To confirm this all we need to test this in a fresh, bug free installation.

We need to check this in a fresh installation.

1. go to hidden link
2. install your theme
3. install the Materslider
4. configure the WPML as you have it on your site. at the last step just click next (site key)
5. Create a slider
6. create only one page and the slider as you are using it on your site.
7. recreate the issue.
8. let us know how to check this and how to recreate this issue.
9. explain the step 8 with screenshots and URLs for better understanding.


June 30, 2019 at 7:00 am #4113513


Hi Riffaz,

thanks for your answer.
ThemTwins claims to work with WPML, that's why I bought it on regular licence, in add-on.
Of course I understand that you can't test all the themes released on the marked, you should have the devpt staff of Oracle to do that.
In the other side, ThemeTwins may had time to do it with WPML (tenor of the market share).
I asked the same question on their behalf and wait the answer...

Is MasterSlider compatible with WPML.
Do you suggest othe Sliders and therefore which one.

I will try to setup the test proc asap.

Keep you posted



PS: here is the answer from ThemeTwins following my question about WPML embeded or not. 02/19
did you install the WPML plugin?
Our theme and also the booking plugin (WP Hotelier) is fully compatible with the wpml plugin.
If you want to use a free translation plugin, you could also use Loco Translate.

June 30, 2019 at 7:16 am #4113533


Hi again Riffaz,

in addintion to tech info, I upload the snashot of Page settings about Header Options
in French and translated in English.

You see immediatly tha Options to select Slider in French, disappeared in English ! ????

June 30, 2019 at 11:31 am #4114065


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Many WPML users use the MasterSlider without any issue along with the WPML.

This does not come from Master Slider or WPML: hidden link
It comes from the theme.
So somewhere something is preventing copying the same page setting when you try to translate.

Let me know your site login details to check this closely.
The next reply is private.


July 1, 2019 at 4:15 am #4115557


Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)


Thank you for the details.

By default, it does not 'copy' slider option in page options when you translate.
I marked it to be copied: hidden link

I could be able to set a slider for English: hidden link
Set it as you want here: hidden link

Please check and confirm.


July 1, 2019 at 7:12 am #4115953


Hi Riffaz,
great it works perfectly!
I did see several weeks ago those hiden system fields, and I din'nt developped again since, then did'nt pay attention to this tricky options selected or not (2B copied)

Thanks a lot, you great and saved time to me.

I start to have several demand on touristic web site, and french & english is the minimum translation I can expect to provide.
Now I'm sure I can bet on MS & WPML (less about Calluna...) to go!

Thanks again for your hand given and time to resolve it.

have a good day.

Take care.


July 1, 2019 at 7:28 am #4116101


My issue is resolved now. Thank you!