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This topic contains 4 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 12, 2018 at 1:31 pm

nicolasJ-11

I am trying to duplicate all the media to 2 different language

Link to a page where the issue can be seen:
All property page

Example:

hidden link
hidden link

I expected to see:
The photo should duplicated but they are not.

Instead, I got: Only one photo

August 13, 2018 at 10:28 pm #2641359

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Please provide the steps you followed to add the images in the gallery of the properties.

Kind regards,
Carlos

August 20, 2018 at 11:21 am
August 20, 2018 at 5:37 pm #2660422

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

Before we continue I would like to ask you to follow this steps:
- Create a full backup of the site before making any changes, for security reasons.
- Update all outdated plugins and themes to their latest version, specially WPML plugins. Outdated functionalities can cause conflicts in the code.
- Go to WPML -> Settings -> Media Translation -> Select:
-- Translate existing media in all languages
-- Duplicate existing media for translated content
-- Duplicate the featured images for translated content
-> Click on the Start button.

Could you tell me the result of the steps above?

Best regards,
Carlos

August 28, 2018 at 7:01 pm #2683906

nicolasJ-11

- Create a full backup of the site before making any changes, for security reasons => Done

I'm stuck in "Media Translation" => See screenshot.

I'm not able to duplicate photos.

Before photos were automaticaly duplicated in Translation Management.

August 28, 2018 at 7:15 pm #2683966

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

Please upadate all outdate plugins and themes, specially WPML plugins -> Flush all cache memory -> Repeat the steps I provided in my previous message.

Are you able to use/attach the images in the secondary languages?

Note: After the steps above the images should be available in all languages even if they aren't translated.

Looking forward to your answer.
Best regards,
Carlos