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This topic contains 2 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
September 28, 2018 at 1:18 pm #2773900

pruneC

I have asked for translation of the website.
I saw that pictures did not appeared in the translated pages.
then I thought I could reinsert them but
all the photos dissapeared from Media Library.
So I really need to know how to get all the pictures back and then hopfully find a solution to
not redo all the work of inserting and sorting services on the page.

I add 2 screen shots:
One with the English version
another with the thai version (not finished for all the page)
The page is created with WP Bakery

September 28, 2018 at 3:45 pm #2774358

pruneC

Photo came back..
I need your expertise regarding the pictures that does not appear in translation.
Maybe something with the settings to select?

October 1, 2018 at 5:42 am #2777175

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

It's hard for me to say how the pictures disappeared without looking at your settings once? So would you mind providing me login details, so I can check the settings?

I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

These info is private, and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues needs some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

The topic ‘[Closed] Media Library content disappeared’ is closed to new replies.