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[Closed] Media library empty

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This topic contains 4 replies, has 2 voices.

Last updated by Bobby 11 months ago.

Assisted by: Bobby.

Author Posts
July 9, 2024 at 9:39 pm #15923368

arsenP

Background of the issue:
After activating WPML plugin my media library became empty.

Symptoms:

Questions:

July 9, 2024 at 10:11 pm #15923521

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Is this a new installation of WPML on this site?

After temporarily deactivating WPML does the Media show again?

If possible, right click on the page and inspect then click on the console tab, are there any errors displayed.

July 9, 2024 at 10:18 pm #15923542

arsenP

When I deactivate the WPML plugin all files come back
July 9, 2024 at 10:19 pm #15923543

arsenP

no errors in the console
July 10, 2024 at 8:32 pm #15930187

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

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