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Last updated by Shekhar Bhandari 1 year ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
February 13, 2019 at 10:23 am #3193257


Media library files are randomly vanishing from the server. They are still listed in the media library, but the actual image files are not there.

This has happened 3 times now. I have checked the dates and it happened on 12th February and 22nd January the last 2 times. This also happens to be the same days new versions of WPML were released, so I wondered if there could be a link there?

February 14, 2019 at 9:02 am #3198297

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

This seems unusual, I am not aware of such issues till now with the plugin.

Are all images are deleted when the plugin is updated or just some random images? Did you have any guess of the number of images that could have been deleted?

Did you have a backup of your site before 22 January, so I can update the site and check the issue?

Look forward to your reply.


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