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This topic contains 2 replies, has 2 voices.

Last updated by Dennis 3 months, 3 weeks ago.

Assigned support staff: Dennis.

Author Posts
June 26, 2019 at 3:02 am #4088339

krysiaD

I am trying to: use images from my media library

I expected to see: my images

Instead, I got: nothing

June 26, 2019 at 3:27 am #4088539

krysiaD

I've tried removing/disabling the WPML plugins, as well as every other plugin.
I've tried changing the theme. I've tried going through the troubleshoot section.
I've tried what every other ticket suggests.

June 26, 2019 at 7:36 am #4090173

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Welcome to WPML Support forum.

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

The topic ‘[Closed] Media Library is empty’ is closed to new replies.