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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 years, 4 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
November 26, 2018 at 10:30 am #2939506

alexisC-7

This ticket is a reply of a previous ticket (#2869627).
Our hosting supplier has solved the permissions issue however the problem still exists and they will try again with another solutions.
According to them, the problem has to do with your plugin because when you hit apply to save the changes an error 400 occurred regarding /wp-admin/admin-ajax.php wrong malfunction. Like empty action on ajax request. They are not sure because they don't have access neither in wordpress nor FTP. Further we would like you to check again FTP connection as it doesn't appear to be an access problem or create us a private message to send you new credentials. Thank you!

November 26, 2018 at 5:36 pm #2941544

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contact WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

November 28, 2018 at 8:12 pm #2949658

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a further look in your website, the 'Media Settings' are working properly now.

I changed the 'Media (attachment)' settings to 'Translatable - only show translated items' in your WordPress Dashboard > WPML > Settings > Post Types Translation options.

It's important to keep the media files as translatable, otherwise the media settings won't work properly. Please, let me know if you need any further clarifications from our side, have a nice day.