Media Translation is not showing

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client was experiencing issues with the Media Translation not working correctly for the WoodMart theme using Elementor. Specifically, images translated into Vietnamese were not displayed on the translated version of the homepage.

Solution:

We resolved the issue by adding a custom language configuration for the Elementor widget used by the WoodMart theme. Here are the steps we followed:

1) Navigate to WPML >> Settings >> Custom XML Configuration.
2) Insert the following XML configuration and save the changes:

<wpml-config>
  <elementor-widgets>
    <widget name="wd_banner">
      <conditions>
        <condition key="widgetType">wd_banner</condition>
      </conditions>
      <fields>
        <field type="post-ids" sub-type="attachment">image>id</field>
        <field type="[Woodmart] Promo Banner - Link" editor_type="LINK" key_of="link">url</field>
        <field type="[Woodmart] Promo Banner - Subtitle" editor_type="LINE">subtitle</field>
        <field type="[Woodmart] Promo Banner - Title" editor_type="LINE">title</field>
        <field type="[Woodmart] Promo Banner - Content" editor_type="AREA">content</field>
        <field type="[Woodmart] Promo Banner - Button text" editor_type="LINE">btn_text</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

3) Open the Homepage for editing in English and make a minor change to refresh the translation settings.
4) Resave the Homepage translation from the WPML Translation Editor.

For further details on configuring language files, please refer to the following documentation:

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/attribute-not-appearing-for-translation/

Tagged: Bug

This topic contains 13 replies, has 0 voices.

Last updated by Bigul 1 year ago.

Assisted by: Bigul.

Author	Posts
May 27, 2025 at 7:58 pm #17080573
xavierC-5	Hi Bigul, As requested, here I pass you again, the issue we have with the Media Translation not working. I've attached the image for your reference where you can see that the image has been translated but is not reflecting on the translated language. Translated image is the top image on the Staging (Test) Homepage. hidden link hidden link I've done all the possible tests: 1- Translate the image. Search and translate image option. 2- Delete the original image, upload a new image and translated. Search and translate image option 3- Delete the original image, upload a new image, translated, clear all cache. Search and translate image option 4- Delete the original image, upload a new image, translated, clear all cache and refresh the original and translated page. Search and translate image option. Nothing seems to be working. Regards.
May 30, 2025 at 11:08 am #17091775
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you resolve the issue. We are still working on this issue. As part of our troubleshooting steps, we updated all plugins, including Elementor, to their latest versions. After the update, the banner image is no longer displayed on the frontend in both languages. Please refer to the attached image for details. Sorry, please check on your end and let us know if it is working for you or not. -- Thanks! Bigul
June 2, 2025 at 3:35 am #17096179
xavierC-5	Hi Bigul, Thanks for the feedback. The main banner desktop image did move to the phone banner that's why it was not showing. I've just moved it back to the main desktop banner and it shows again. When opening the media translation, it never finishes to open completely the page. I tried again to translate another image but still not working. Regards, Xavier
June 2, 2025 at 8:04 pm #17099395
Bigul	Hi Xavier, Thank you for the updates. We are currently reviewing the issue in more detail and will get back to you as soon as possible. Please wait. -- Thanks! Bigul
June 16, 2025 at 9:57 am #17137921
xavierC-5	Hi Bigul, Any update on this issue?? Thanks, Xavier
June 16, 2025 at 6:09 pm #17140095
Bigul	Hi Xavier, Sorry for the delayed response. We are still working on this issue, but unfortunately, the possible workarounds haven't resolved it so far. We will get back to you soon with an update. Thank you for your patience. -- Thanks! Bigul
June 17, 2025 at 5:05 am #17140595
xavierC-5	Hi Bigul, Thanks for the follow up. Regards, Xavier
June 25, 2025 at 1:57 am #17166997
xavierC-5	Hi Bigul, It's over a week since our last message and so far no news about this issue. Do you know anything more about it? Regards, Xavier
June 25, 2025 at 6:14 am #17167168
Bigul	Hi Xavier, The banner image translation is not displaying due to a compatibility issue. As per our escalation procedure, I have reproduced the issue on a clean installation and escalated it to our compatibility team for further investigation. We will update you as soon as we have more information. Please wait. Sandbox Site: hidden link Page: hidden link -- Thanks! Bigul
June 27, 2025 at 3:25 pm #17178106
Bigul	Hi Xavier, We have a workaround for this issue. Please check the Vietnamese homepage now. It is showing the banner image after following the steps: hidden link 1) Go to WPML >> Settings >> Custom XML Configuration 2) Add the following language configuration and save the changes <wpml-config> <elementor-widgets> <widget name="wd_banner"> <conditions> <condition key="widgetType">wd_banner</condition> </conditions> <fields> <field type="post-ids" sub-type="attachment">image>id</field> <field type="[Woodmart] Promo Banner - Link" editor_type="LINK" key_of="link">url</field> <field type="[Woodmart] Promo Banner - Subtitle" editor_type="LINE">subtitle</field> <field type="[Woodmart] Promo Banner - Title" editor_type="LINE">title</field> <field type="[Woodmart] Promo Banner - Content" editor_type="AREA">content</field> <field type="[Woodmart] Promo Banner - Button text" editor_type="LINE">btn_text</field> </fields> </widget> </elementor-widgets> </wpml-config> 3) Open the Homepage for editing in English 4) Make a minor change in the content and save the changes to refresh the translation settings 5) Resave Homepage translation from WPML Translation Editor Please refer to the attached images for more details. -- Thanks! Bigul
June 30, 2025 at 4:03 am #17181198
xavierC-5	Hi Bigul, Thanks! Tested and worked well. May I know what is the problem? Is it a plugin bug? Or it is something only affecting us? Just to understand if this is going to be fixed in future updates or we should leave the code. Regards, Xavier
June 30, 2025 at 7:34 am #17181469
Bigul	Hi Xavier, Thank you for the feedback. We are glad to hear that you are now getting the expected results. When using custom Elementor widgets, it is important to define the WPML language configuration in the wpml-config.xml file of the Elementor add-on plugin or the theme that includes the widget. Although the WoodMart theme already includes a wpml-config.xml file, it does not fully support translation of the Promo Banner image. To resolve this, we added the necessary language configuration under WPML >> Settings >> Custom XML Configuration. This step is required because it overrides the existing configuration in the WoodMart theme’s wpml-config.xml file, ensuring proper translation of the Promo Banner image. Keeping this custom configuration in place ensures that the translations work as expected. For more details, please refer the following documentation. https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/ https://wpml.org/documentation/support/language-configuration-files/overriding-language-configuration-files/ We tested several combinations of image translation (by its ID) configurations, and the one that finally worked is the one currently in place. This testing process is what caused the delay. Thank you for your patience. <field type="post-ids" sub-type="attachment">image>id</field> -- Thanks! Bigul
July 1, 2025 at 1:59 am #17186274
xavierC-5	Hi Bigul, Great. Thanks for the technical explanation. Should Woodmart Theme implement this configuration? Or WPML can updated in further updates? Or just need to keep this code in place? This configuration at "WPML >> Settings >> Custom XML" will be lost once we update the plugin? Regards, Xavier
July 1, 2025 at 10:41 am #17188005
Bigul	Hi Xavier, Thank you for the feedback. In most cases, the image is not translated into secondary languages. That is why the WoodMart theme does not include the following line in the language configuration for the wd_banner widget in the wpml-config.xml file: <field type="post-ids" sub-type="attachment">image>id</field> It is safe to keep the language configuration in the Custom XML Configuration section. It won’t be lost when you upgrade the WPML plugin, as it is stored in the database. -- Thanks! Bigul