Media translation tool installation not starting

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Tagged: Install and update

This topic contains 1 reply, has 2 voices.

Last updated by Diego Pereira 12 months ago.

Assigned support staff: Diego Pereira.

Author	Posts
October 18, 2018 at 9:34 am
janF-11	I am trying to: Media Translation Tool want to Update but nothing happens after 20 min Link to a page where the issue can be seen: look image I expected to see: something else 😀 Instead, I got: loading circle 1.png
October 19, 2018 at 2:11 pm #2832294
Diego Pereira Supporter Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello @janf-11, welcome to the WPML support Forum! Please enable WP_Debug on your website, it will display more details about the error: https://wpml.org/documentation/support/debugging-wpml/ - Please enable the wp_debug_log and run the scan again. Then send us the content of the log (it's located on the /wp-content/ folder). You can use this service to paste the data then send us the link: https://pastebin.com/ I also checked the settings of your server through the WPML debug log and saw that some items need attention: Increase WP memory Please increase the PHP memory limit to 256mb. Currently this memory is set to 40mb only. https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP MaxInputVars Currently your server is configured with MaxInputVars = 1000, which is too low and can cause problems. Please increase this to 10,000. There are two options to do this: == php.ini file Open the php.ini file and insert/edit this line: max_input_vars = 10000 hidden link == .htaccess file php_value max_input_vars 10000 Please let me know if it worked for you. All the best, Diego