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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 47 replies, has 4 voices.

Last updated by Kor 10 months ago.

Assisted by: Kor.

Author Posts
August 10, 2023 at 2:29 pm #14183315

khorenN

Hello,

Here is a recording showing the error :

EDIT : i just deleted the link to the video because i think the msg is not private, i didn't do it properly i think. Can you send another request for private message please ?

August 10, 2023 at 3:11 pm #14183763

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Here you go. You can paste the link into the WP admin access URL.

August 11, 2023 at 10:23 am #14187805

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

I've taken the step of activating the debug log on your server's wp-config.php file. This will allow me to capture the error logs when I reproduce the issue. As soon as I have these logs, I will send them to our 2nd Tier Support for a more in-depth investigation. Rest assured, I will keep you informed with any updates that come up along the way.

August 11, 2023 at 11:52 am #14188229

khorenN

Very well, i am looking forward to hearing back from you.

Please, once you have reproduced the issue and gotten the logs, don't forget to deactivate object cache so the visitors can continue accessing the pages, and the debug log as well.

August 14, 2023 at 5:16 am #14194449

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can replicate the issue now once I activate the "Object Cache" plugin and open the page in an "incognito" browser. I will escalate this to our 2nd Tier Support for further assistance.

August 14, 2023 at 7:53 am #14195345

khorenN

THank you, i am looking forward to hearing news.

August 15, 2023 at 3:44 pm #14204223

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I apologize for the delay. I've just escalated it and will come back to you once I've feedback.

August 18, 2023 at 8:41 am #14250833

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I have feedback and can I have your permission to perform the task below on your production site?

Let's deactivate WPML and then activate the object cache pro and clear the cache.
Then first test with the products if this works and activate WPML.
It is possible some bad values are cached in object cache server.

August 18, 2023 at 1:30 pm #14252721

khorenN

Hello,

Thank you for the answer.

I'm not sure i understand what it is you would be testing with the products. Simply clearing cache and activating WPML after that and seeing if somethign changes ? Can you elaborate a bit more on what the different steps would be and overall what the second tier support found ?

Thank you

August 21, 2023 at 8:06 am #14260691

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

I'm writing in regard to feedback received from our 2nd Tier Support. I've been assigned the task of conducting troubleshooting on your website as part of an extended investigation.

With your permission, here is the sequence of actions I will undertake on your website:

1. Deactivate the WPML plugin.
2. Activate the Object Cache Plugin and clear the cache.
3. Inspect the products to identify any remaining memory limit errors.
4. If the issues are resolved without WPML, I will proceed to activate WPML.
5. Clear the Object Cache.

Upon obtaining the results, I will then relay this information to our 2nd Tier Support for their subsequent investigation steps.

August 21, 2023 at 10:53 am #14262545

khorenN

Very well, thank you for the additional explanation.

You may proceed with the test. Just a small detail, please do not leave WPML deactivated for long and whether the issue is resolved or not, i would still need you to reactivate WPML and set it as it was before. Otherwise, i will have lots of translated pages no longer functioning and getting deindexed from google.

Thank you

August 21, 2023 at 6:08 pm #14266391

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

When I deactivated the WPML plugin, all product pages crashed as shown in the attached screenshot.

Could you please update your FTP access credentials here so that I can enable debug to check on the logs? Your previously shared FTP credentials no longer work.

Screenshot_54.png
August 22, 2023 at 9:09 am #14269171

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've performed the required task from our 2nd Tier Support and I will come back to you once I've feedback.

August 22, 2023 at 10:00 am #14269823

khorenN

Thank you, looking forward to fianlly resolving this issue.

August 25, 2023 at 10:08 am #14290805

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience. I've received feedback from our 2nd Tier Support, and this is what they've conveyed:

We attempted to recreate this situation on our local server using 256MB memory for both WP and PHP, along with a 60-second timeout. However, even after an hour of dedicated effort, we were unable to encounter the error.

It appears that the issue is specific to the client's server and not related to a general problem with object caching. We have documented our testing process in a screencast, which can be viewed at this link: hidden link. Unfortunately, we were unable to replicate the problem while utilizing Redis caching and employing restricted server resources.

In order to delve deeper into this matter, we will require access to a staging site experiencing the issue. Alternatively, access to a live site with the ability to modify files and data would suffice. Ideally, a staging site would be preferable. However, if this isn't feasible, kindly ensure that a comprehensive backup of the live site's database and files is created before we commence any troubleshooting.

Could you kindly keep me updated regarding our readiness to proceed?

The topic ‘[Closed] Memory limit issues due to WPML’ is closed to new replies.