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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 3 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
June 14, 2019 at 12:23 pm #4021295

saharB-2

Menu doesnt work

June 14, 2019 at 2:46 pm #4022299

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please elaborate a bit more about the issue? What do you mean by "menu doesn't work", what are you trying to accomplish, what are the exact steps you took by now and do you see any error? If you have any screenshots, that will help a lot.

I am able to see the menu on your site and from what I can see, in the language switcher, it shows only the English language which means that the homepage has not been yet translated into another language.

The language switcher shows only the languages the current page was translated in.

Once you start to translate it in more languages, you will see that more flags will appear at the top.

Here is some very helpful documentation that will help you with the translation process:
https://wpml.org/documentation/getting-started-guide/#how-to-translate-pages-posts-and-custom-posts

Please let me know how that goes and if you still need help.

If nothing from above works and you still need help, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

I will be waiting for your response.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai Apetrei

July 6, 2019 at 10:57 am #4155655

saharB-2

Hi,
Thank you for your reply. But this is exacly the issue. I have no idea with it wont work with the page i translated. any idea where can i find useful information about how to re install maybe?
Thanks

July 8, 2019 at 3:57 pm #4164183

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

Can you please let me know what is the page that you are referring to where the menu is not showing up?

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
http://wpml.org/faq/provide-debug-information-faster-support/

I will be waiting for your response.

Kind regards,
Mihai Apetrei

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