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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 17 replies, has 3 voices.

Last updated by Andreas W. 8 months, 2 weeks ago.

Assigned support staff: Andreas W..

Author Posts
November 21, 2019 at 2:13 pm #4989089

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your message.

We are hoping for the collaboration of the plugin author in this case, as it will sadly not possible to solve the issues from our end.

We hope for your understanding.

Kind regards
Andreas

November 28, 2019 at 8:55 am #5034041

stefanA-12

Hi Andreas,

this is a fatal error, it is not possible for a purchaser of a subscription to see the details of a purchase. Also, it is not possibe to cancel now a subscription.

The developer of the plugin told me that he works together with WPML to fix the issue. How is the current status of fixing the problem?

Kind regards,

Stefan

November 28, 2019 at 10:10 pm #5039737

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi Stefan,

Thank you for your message.

Once the plugin author enrolled in our GoGlobal Program we will work together on making their plugin multilingual ready. Our team will test the plugin in regards to WPML compatibility and we will be able to take the necessary changes in cooperation with the plugin author.

For now, I have to ask you for some patience.

Kind regards
Andreas