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This thread is resolved. Here is a description of the problem and solution.

Problem:

I'm unable to translate footer menu and I can't sync the menu or translating manually.

Solution:

I've checked things on your site and found out that the issue is with the 'Footer menu #2' menu. First, I went to WPML -> WP Menu Sync and synced this menu. Then I could see that you are displaying this menu with a widget in the 'Footer Bottom Widget'. So I set the widgets to display in both languages, English and Arabic. And now they are showing on the Arabic footer.

Relevant Documentation:

https://wpml.org/documentation/getting-started-guide/translating-widgets/displaying-different-widgets-for-different-languages/

This topic contains 5 replies, has 2 voices.

Last updated by taimurM 1 month ago.

Assigned support staff: Itamar.

Author Posts
September 2, 2019 at 3:27 pm #4498249

taimurM

Dear Header Menu I translated Manually and also by syncing but I'm unable to translate footer menu even I cant be sync even not translating manually As shown in screen shot Menu is not visible both side -

September 2, 2019 at 7:00 pm #4499705

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

Are you following our instructions on how to translate menus?
Please see those instructions here.
https://wpml.org/documentation/getting-started-guide/translating-menus/

Where can I see the issue on your site?

Also, is everything updated on your site?
Are WPML and its add-ons updated to their latest versions?

Could you please share your Debug information with me?
You can read the detailed explanation about it here.
http://wpml.org/faq/provide-debug-information-faster-support
The debug info will give me a lot of information about how your site is configured and will help me understand the source of the problem.

Thanks,
Itamar.

September 2, 2019 at 9:56 pm #4500101

taimurM

Dear every thing is updated I already follow this documentation and Translate header menu so I'm facing issue with foot menu because it is not translating on both ways - neither manual nor automatic syncing

September 3, 2019 at 3:51 pm #4506007

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

Can you please let me have access to your site and explain to me step by step how I can see the issue on your site?
Sometimes screen-shots illustrating what you mean may go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area.

If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the next reply.

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Thanks,
Itamar.

September 8, 2019 at 5:41 pm #4532151

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

I've checked things on your site and found out that the issue is with the 'Footer menu #2' menu. First, I went to WPML -> WP Menu Sync and synced this menu. Please see the attached screenshot footer-menu0sync.jpg. Then I could see that you are displaying this menu with a widget in the 'Footer Bottom Widget'. So I set the widgets to display in both languages, English and Arabic. Please see the attached screenshot footer-bottom-widgets.jpg. And now they are showing on the Arabic footer. Please see the attached screenshot ar-footer.jpg/ Please check our documentation about displaying different widgets for different languages here.
https://wpml.org/documentation/getting-started-guide/translating-widgets/displaying-different-widgets-for-different-languages/

Can you please confirm that now it is OK?

Thanks,
Itamar.

September 10, 2019 at 1:35 am #4540755

taimurM

My issue is resolved now. Thank you!