This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with menu synchronization in WPML after redesigning their website. Specifically, the menus were not correctly syncing across languages, particularly between Spanish, English, and Catalan, sometimes creating duplicate entries.
Solution:
We reverted to the default theme and removed the English and Catalan translations of the Spanish menu 'Main Principal'. We then navigated to WPML -> Menu Sync and performed the synchronization for this menu, which corrected the number of menu items across all languages. Next, we updated the English labels for 'Us' and 'Nosaltres'. After encountering further issues with menu disappearance in secondary languages, we proceeded to WPML -> Troubleshooting and executed the steps in the Clean Up section, which resolved the issues by displaying the correct number of items and updated labels.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
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This topic contains 15 replies, has 2 voices.
Last updated by 7 months, 3 weeks ago.
Assisted by: Lauren.
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