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This topic contains 3 replies, has 2 voices.

Last updated by edisonO 1 month, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 21, 2019 at 6:35 pm #4434675

edisonO

I am trying to: Get ONLY the Spanish Menu to display on the Home Page

Link to a page where the issue can be seen: hidden link

I expected to see: The Primary Menu in Spanish

Instead, I got: The Primary Menu in Spanish, followed by the same menu repeated in English

August 21, 2019 at 7:06 pm #4434793

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 26, 2019 at 7:37 pm #4461067

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in your website and confirmed the issue, please, try the following:

1 - In your WordPress Dashboard > Appearance > Customize delete your current spanish menu and recreate it following these instructions: https://wpml.org/documentation/getting-started-guide/translating-menus/

2 - If the same issue happens again, please, disable all the plugins one by one and confirm if the issue is gone, if so activate one plugin at a time untill the culprit one is found.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the https://wordpress.org/plugins/backupwordpress/ plugin for these backup needs.

Please, let me know if it helps, have a nice day.

August 29, 2019 at 7:33 pm #4483187

edisonO

My issue is resolved now. Thank you!