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Last updated by Shekhar Bhandari 1 year, 5 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 11, 2018 at 4:42 pm

Pascal

I am trying to:

Translate the footer menu from english to german.
The same works for the header menu without issue.

Link to a page where the issue can be seen:

hidden link

I expected to see:

When accessing the german page the footer menu should be displayed in german.

Instead, I got:

Instead the english menu is still displayed. Plus when clicking a menu point a redirection loop is happening.

I'll provide an all-in-one backup for local testing in the duplicator package section.

May 14, 2018 at 10:28 am #2115672

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

Could you please let me know if you have performed the same steps as mentioned here to translate the menu? https://wpml.org/documentation/getting-started-guide/translating-menus/

Also, to check further regarding the issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

These info is private, and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues needs some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

The topic ‘[Closed] Menu Translation not working in second language’ is closed to new replies.