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This topic contains 16 replies, has 2 voices.

Last updated by Noman 1 year ago.

Assigned support staff: Noman.

Author Posts
September 13, 2018 at 4:32 pm #2732385

alexandraA-5

Tell us what you are trying to do? translate site

Is there any documentation that you are following? yep

Is there a similar example that we can see? no

What is the link to your site?hidden link

September 13, 2018 at 5:14 pm #2732457

alexandraA-5

yes I do need help

September 15, 2018 at 11:28 am #2737568

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I have visited your site but I can not see any issue in menu as you can see in attached screenshot. Could you please clear your site cache and take another look on it.

Thank you

September 24, 2018 at 9:54 am #2760137

alexandraA-5

Yep, çause I've deactivated all WPML plugins). During all this time I was readind in the Iternet about this problem, but found no settlement for this problem.. Could you help me. I've activated my WPML plugins today again and again this problem)

September 24, 2018 at 11:58 am #2760341

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Can you please make sure you have translated menus successfully, Here is doc for translating menus:
https://wpml.org/documentation/getting-started-guide/translating-menus/

- Please make sure you are using latest version of your theme and plugins.

If still issue persists, please enable error reporting at you site as I need to see the detail of the error log. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

This will create debug.log file in your site's wp-content directory. Please send me its contents.

Thank you

September 24, 2018 at 12:24 pm #2760428

alexandraA-5

Noman, here is the thing you wanted:

e":"UA"},{"name":"United States","code":"US"}],"redirect_to_ts?":true},{"id":21,"name":"Capita","description":"CAPITA TI is a British company which has been translating content for commercial businesses and public sector organizations since 1984. It specializes in legal, financial, manufacturing and e-Learning translations in over 180 languages.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link{request_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3393562c8687d38db9c447854bd20957","doc_url":"https://wpml.org/translation-service/capita/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"The username, password, customer name, and contact name will be provided upon creating a Capita account","how_to_get_credentials_url":"https://wpml.org/translation-service/capita/#connecting-your-site-to-capita","client_create_account_page_url":"hidden link","partner":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Customer Name","name":"customer_name","type":"text"},{"label":"Contact Name","name":"contact_name","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"speed":4,"popularity":4},"specializations":[],"countries":[],"redirect_to_ts?":true},{"id":22,"name":"SDL Language Cloud","description":"SDL Language Cloud has been translating content for small to medium-size businesses for more than 25 years. It employs 15,000 in-territory translators which specialize in automotive, banking and e-commerce among other industries.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"e050f3d3a0bfccd551c2286233d60837","doc_url":"https://wpml.org/translation-service/sdl-language-cloud/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your username and password are the same as the credentials you use to login to SDL Language Cloud","how_to_get_credentials_url":"https://wpml.org/translation-service/sdl-language-cloud/#connecting-to-language-cloud","client_create_account_page_url":"hidden link","partner":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"speed":3,"popularity":4},"specializations":[],"countries":[],"redirect_to_ts?":true},{"id":27,"name":"Acclaro","description":"Acclaro specializes in adapting global brands, products, and services to new markets. Acclaro was founded in 2002 and now has offices and affiliates on four different continents.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link{project_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"ec87968ba4f260c3872d0edccd130d16","doc_url":"https://wpml.org/translation-service/acclaro/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Acclaro will send you an API Token by email","how_to_get_credentials_url":"https://wpml.org/translation-service/acclaro/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/acclaro/#requesting-an-acclaro-account","partner":true,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"speed":3,"popularity":4},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Business","key":"business"}],"countries":[{"name":"Argentina","code":"AR"},{"name":"France","code":"FR"},{"name":"Japan","code":"JP"},{"name":"Thailand","code":"TH"},{"name":"United Kingdom","code":"GB"},{"name":"United States","code":"US"}],"redirect_to_ts?":true},{"id":33,"name":"Semantix","description":"Semantix is a Norwegian translation provider with more than 35 years of experience. It regularly translates into more than 200 languages for companies all around the world.","url":"hidden link","logo_url":"hidden link","project_details_url":"hidden link","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"cf3d9e7244ec6d0a5192462c93e81bee","doc_url":"https://wpml.org/translation-service/semantix/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Amesto will send you a Username, Password, and Customer ID to your email","how_to_get_credentials_url":"https://wpml.org/translation-service/amesto/#retrieving-amesto-credentials","client_create_account_page_url":"https://wpml.org/translation-service/amesto/#connecting-to-amesto","partner":true,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Customer ID","name":"customer_id","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"speed":0,"popularity":2},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Business","key":"business"}],"countries":[{"name":"China","code":"CN"},{"name":"Denmark","code":"DK"},{"name":"Finland","code":"FI"},{"name":"Norway","code":"NO"},{"name":"Sweden","code":"SE"},{"name":"United Kingdom","code":"GB"}],"redirect_to_ts?":true},{"id":43,"name":"GPI","description":"GPI is a team of language, technology, project management and business professionals with over 20 years of extensive experience in translation services helping companies communicate and conduct business in more than 100 languages and 15 disciplines.","url":"hidden link","logo_url":"hidden link","project_details_url":"URL from request to GPI","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"bbfd2c9ae5d6d34b08719f8fcbde80d6","doc_url":"https://wpml.org/translation-service/gpi/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"A GPI team member will email an API Key and API Secret Key","how_to_get_credentials_url":"https://wpml.org/translation-service/gpi/#receiving-api-keys","client_create_account_page_url":"https://wpml.org/translation-service/gpi/#requesting-an-account","partner":false,"custom_fields":[{"label":"API Key","name":"api_key","type":"text"},{"label":"API Secret Key","name":"api_secret_key","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"speed":0,"popularity":2},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Tourism & Travel","key":"tourism_travel"}],"countries":[],"redirect_to_ts?":true},{"id":39,"name":"Avilínga","description":"Avilínga is a Swiss company which has been translating content for companies in the aviation industry since 2006. In particular, it specializes in technical aviation translations.","url":"hidden link","logo_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"f38976dca685689ebf19fd516fb4e918","doc_url":"https://wpml.org/translation-service/avilinga/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"An Avilinga team member will email you a unique API Token","how_to_get_credentials_url":"https://wpml.org/translation-service/avilinga/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/avilinga/#requesting-an-avilinga-account","partner":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"speed":0,"popularity":0},"specializations":[],"countries":[],"redirect_to_ts?":false}]
}

September 24, 2018 at 2:00 pm #2760691

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

For further debug this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

September 25, 2018 at 6:52 am #2762613

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thanks for the login info. I am working on this issue and get back to you with my findings.

Thank you

September 25, 2018 at 11:26 am #2763494

alexandraA-5

My issue is resolved now. Thank you!

September 25, 2018 at 11:45 am #2763589

alexandraA-5

Noman, I've solved problem with desctop menue and now my mob menu disappeared..Could you help please).

September 25, 2018 at 12:13 pm #2763684

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

I logged into your site and examined the debug.log file from /wp-content/ folder and found below errors in that file:

[24-Sep-2018 15:49:02 UTC] PHP Notice:  Undefined property: stdClass::$_element_id in /home/c/cb76365/squidme.ru/public_html/wp-content/plugins/navigation-tree-elementor/plugin.php on line 82

Those errors were related to Navigation Tree Elementor plugin. So, that I deactivated that plugin.

Then I checked theme/plugin conflict to isolate the cause of the issue:

- The issue is gone when I deactivated all the plugins that were not related to WPML.
- Then I activated all plugins one by one to see with which one there is an interaction issue.
- The issue is arise again When I activated Header Footer Elementor plugin.
- So that I have deactivated that plugin and header working fine as you can see in attached screenshot.

I can not find this plugin in our verified compatibility plugin list.
https://wpml.org/documentation/plugins-compatibility/

I recommend you to please ask ‘Header Footer Elementor’ plugin author so they can advise you on latest compatibility of their plugin and WPML or fix this issue..

Thank you

September 25, 2018 at 12:14 pm #2763685

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Okay sure, Checking mobile menu issue. Thanks

September 25, 2018 at 12:38 pm #2763743
alexandraA-5

Noman, just solved this thing with mobile menu. Could you explain me how to translate menu? I've watched tutorials about this, my issue is that whan I create new menu in English, I can't add any page. There are no pages to choose..

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/split-how-to-translate-menu/

September 25, 2018 at 1:00 pm #2763853

alexandraA-5

And after the switching off the Header footer plugin of Elementor, how could I switch on my footer menue?

September 25, 2018 at 1:56 pm #2764135

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

How to Translate Menu - I have created a new ticket for this since this is a separate issue. Here is the link to the new ticket: https://wpml.org/forums/topic/split-how-to-translate-menu/

“ And after the switching off the Header footer plugin of Elementor, how could I switch on my footer menue? “

-- You have three choices in this case: you can create or use Header and Footer of the theme you are using.

-- OR you need to inform plugin author about the conflict issue that I have mentioned in the above reply, you can also share link to this ticket with them so they can possibly provide a fix for the plugin, so that you can continue using the same plugin if you wish too. Since the issue is appearing from Header Footer Elementor plugin, you can contact plugin author here:
https://wordpress.org/support/plugin/header-footer-elementor

Link to share: https://wpml.org/forums/topic/menue-disappears/#post-2763684

-- OR you can find and try another plugin for Header and Footer. Thanks