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This thread is resolved. Here is a description of the problem and solution.

Problem: Client was not able to update the WPML Plugins.

Solution: Go to Plugins > Add new > Commercial > and try to update them from there.

This topic contains 2 replies, has 2 voices.

Last updated by mariaP-18 5 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 21, 2019 at 11:29 am

mariaP-18

I am trying to: aggiornare il sfotware WPML

Link to a page where the issue can be seen: hidden link > plugin

I expected to see: Tutti i plugin WPML risultano aggiornati

Instead, I got: L'aggiornamento di WPML non è stato completato
Stai eseguendo una versione aggiornata di sitepress-multilingual-cms e di wpml-cms-nav, ma i seguenti componenti risultano non aggiornati:

wpml-sticky-links
wpml-string-translation
wpml-translation-management
Il tuo sito non funzionerà come dovrebbe con questa configurazione Aggiorna tutti i componenti che stai utilizzando. Per i componenti di WPML, puoi ricevere aggiornamenti dal tuo Account WPML.org o automaticamente, dopo la registrazione a WPML.

NOTA: il mancanto aggiornamento risulta anche dalla mia bacheca di WPML

May 21, 2019 at 3:41 pm #3856895

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

❌ Important: please make a full backup of your site before following the steps ❌

1. Can you please let me know if it works if you go here (hidden link), check each of them and click the "Download" + "activate after the Download" option?

2. If that doesn't work, can you please try the manual-update process:
https://wpml.org/faq/install-wpml/#updating-manually

Please let me know how that goes.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 23, 2019 at 6:38 am #3871475

mariaP-18

My issue is resolved now. Thank you!