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This topic contains 4 replies, has 2 voices.

Last updated by dariusW 3 months ago.

Assigned support staff: Bruno Kos.

Author Posts
July 2, 2019 at 12:55 pm #4127089

dariusW

Hi
we have website hidden link, today I wanted to migrate from Polylang to WPML on test site hidden link

Migration is done by plugin hidden link

I did all as instructed. After click on Migrate button this is shown
"Migration started, please don't close this window...
Moving your language settings...
Language settings has been migrated
Setting languages for posts..."

And it like this for more than 2 hours.
How long can this take? Is this normal to last this long?
Also my test site is not working anymore.

Best Regards
Marine Project

July 2, 2019 at 2:59 pm #4128189

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

It is possible that the whole process got stuck, possibly due to memory exhausted or some other reason.

Can you provide debug information so I could get a better view of your current setup? I have enabled debug information for this ticket and this is how you can easily provide this info:
https://wpml.org/faq/provide-debug-information-faster-support/

As for your website not working - when I open your test site, I see the following:

Fatal error: Uncaught Error: Call to undefined function pll_the_languages() in /var/www/html/wp-content/themes/ronneby_child/templates/header/style-5.php:37 

Can you try logging into your website through hidden link and changing the theme, or trying to delete default theme using FTP?

According to this, I believe that the reason is that Polylang has been deactivated, but some of the functions called by the plugin are not properly enclosed into if_exists PHP tags, hence WordPress is calling functions that the don't exist hence triggering the fatal error.

Regards,
Bruno Kos

July 3, 2019 at 12:55 pm #4136541

dariusW

Hi,
test site hidden link has crashed.

Now we are using this test hidden link and debug is from that test site.
I did all as instructed to migrate from Polylang to WPML.
Before I started I switched to Twenty Seventeen, did migration and all pages and posts are ok.
But when switched to our theme Ronneby Child Theme. After that site crashed with Nginx error, so we have some conflict with the theme.
How can we fix this?
We would really appreciate your help with this theme error.

We are having problems with Polylang and Reactiv Pro search plugin for a while, that is why we are migrating to your awesome plugin.

We have on our live site 3 Reactive Pro searches, with around 2000 brokerage boat, over 2500 charter yachts, and over 500 marinas (from all both En and De version). They are all made as custom post type and all data in it is inserted with Advanced Custom Fields Pro.
After migration, I noticed that neither brokerage or charter boats or marinas have assigned languages. (Picture "no languages")
How can I assign to Custom Post type languages to be like on pages (picture "Pages languages")?
Can this be done with migration because on the live site (www.marine-project.com) we already have all brokerage charter and marinas imported so that we don't need to go boat by boat?

Best Regards
Marine Project

July 3, 2019 at 1:43 pm #4137055

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

But when switched to our theme Ronneby Child Theme. After that site crashed with Nginx error, so we have some conflict with the theme.
How can we fix this?

I do not see which Error it is when visiting hidden link. However if it is the same error that you pointed in the first message - please see my description on what is triggering it.

According to this, I believe that the reason is that Polylang has been deactivated, but some of the functions called by the plugin are not properly enclosed into if_exists PHP tags, hence WordPress is calling functions that the don't exist hence triggering the fatal error.

If I am right, it would mean that you will need to find developer who will examine the theme code and will remove all the references to the functions which Polylang requires. What I mean by this? I mean that this theme seems to be using Polylang functions, but the theme developers did not enclosed improperly into this:
hidden link

If the above is not used and if you use the function name which only comes from some other plugin (like Polyang), this will inevitably trigger fatal error because WordPress will call function that does not exist and PHP throws a fatal error.

It may not be in one place only - there may be multiple places where this function names are used. May I ask you to consider hiring our contractors clean the theme from these functions?
https://wpml.org/contractors/

As for custom posts not having language assigned - according to these images, it looks to me that this posts type is not set as translatable. Otherwise, you would have an option to view languages (see my image).

It would needs to set this custom post type as translatable:
WPML -> Settings -> Post Types Translation -> Translatable - only show translated items OR
Translatable - use translation if available or fallback to default language

After this, you can try this also:
Can you try the following:
- WPML - > Support -> Troubleshooting:
-- Clear the cache in WPML
-- Set language information
-- Fix terms count
-- Fix post type assignment for translations

However, based on how migration has been done and due to a complex setup, it may be faster (if the above does not work) that you link them with proper languages manually.

Regards,
Bruno Kos

July 12, 2019 at 9:15 am #4196887

dariusW

Hi,
we tried yesterday again migration process on our test website hidden link and again we got this error (screenshot with Ronneby theme error)

Fatal error: Uncaught Error: Call to undefined function pll_the_languages() in /var/www/html/wp-content/themes/ronneby_child/templates/header/style-5.php:37 Stack trace: #0 /var/www/html/wp-includes/template.php(690): require() #1 /var/www/html/wp-includes/template.php(647): load_template('/var/www/html/w...', false) #2 /var/www/html/wp-includes/general-template.php(155): locate_template(Array, true, false) #3 /var/www/html/wp-content/themes/ronneby/templates/section-header.php(3): get_template_part('templates/heade...', '5') #4 /var/www/html/wp-includes/template.php(690): require('/var/www/html/w...') #5 /var/www/html/wp-includes/template.php(647): load_template('/var/www/html/w...', false) #6 /var/www/html/wp-includes/general-template.php(155): locate_template(Array, true, false) #7 /var/www/html/wp-content/themes/ronneby/base.php(41): get_template_part('templates/secti...', 'header') #8 /var/www/html/wp-includes/template-loader.php(74): include('/var/www/html/w...') #9 /var/www/html/wp-blog-header.php(19): require_once in /var/www/html/wp-content/themes/ronneby_child/templates/header/style-5.php on line 37

Also, migration did not finish it stalled on Setting languages for posts... (screenshot migrate)

When switching to default theme error is gone and it opens page without error.

Here is debug information from Dashboard/WPML/Support/Debug information
{"core":{"Wordpress":{"Multisite":"No","SiteURL":"http:\/\/mp20190704.nettom.com","HomeURL":"http:\/\/mp20190704.nettom.com","Version":"4.9.10","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, acf-field-group, acf-field, vc4_templates, wpcf7_contact_form, boot, luxury_charteryachts, rentabo_charter, marinas, vc_grid_item, reactive_builder, reactive_grid, reactive_layouts, reactive_category, reactive_map_marker, reactive_map_info, re_preview_popup, re_grid_shortcode, autosearch_template, templatera, mc4wp-form, my-product, gallery, dfd-author, cptemplate, cpt_cpt, cpt_tax","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, 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