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This topic contains 5 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 5 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 25, 2019 at 5:12 pm #3684627

sherwinK

I am trying to:

Link to a page where the issue can be seen: hidden link

I expected to see: all the flags for each language displayed as they have been doing, and according to how they appear in the Languages settings.

Instead, I got: A different flag for Arabic and a missing flag for Chinese.

April 25, 2019 at 5:19 pm #3684635

sherwinK

Additional info: This issue arose as soon as I updated the WPML plugins just now to the latest versions. Up until now, it had been fine as far as displaying the right flags etc.

I went into the Languages settings, to confirm those the images of the flags were correct there, and resaved. But it seems in all browsers the Arabic and Chinese ones are incorrect or missing.

Thanks!

April 26, 2019 at 1:03 am #3686503

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

April 26, 2019 at 5:31 pm #3692649

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. Please, try the following:

1 - Download the WPML Multilingual plugin from your wpml.org account.

2 - Using a FTP client software such as Filezilla, unzip it and send the unzipped folder (sitepress-multilingual-cms) to your host wp-content/plugins folder replacing your current wpml plugin folder.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the https://wordpress.org/plugins/backupwordpress/ plugin for these backup needs.

The steps above will make sure no file is missing during the automatic update, including the flags images. Please, let me know if you need any additional instructions and clarifications, have a nice day.

April 26, 2019 at 5:52 pm #3692705

sherwinK

Hi Marcos
Thanks so much! I followed your instructions and downloaded the plugin for sitepress-multingual-cms and reuploaded it. It worked! The chinese flag is now displaying.. however, the arabic language flag is still the green one with the crescent moon and star, rather than the red one we had before. In your experience, is this a more accepted flag for the Arabic language?

Thanks
Sherwin

April 29, 2019 at 6:05 pm #3705967

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. Glad it works now, the green flag is the default for the arabic language defined by the WPML plugin, most likely you were using a custom flag for the arabic language of your website and this is why you had a different result before. You are still able to define custom flags for any language you have, you can read the full details on how to proceed at: https://wpml.org/documentation/support/editing-wpmls-languages-table/. Hope it brigs some more clarifications for you. Have a nice day.