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This topic contains 8 replies, has 2 voices.

Last updated by Lauren 4 months ago.

Assigned support staff: Lauren.

Author Posts
June 6, 2019 at 10:12 am #3968113

keizerO

Hi,
I did some updates in my website, after that I started receiving a 502 error message. After fixing it I'm now seeing the error on the screenshoot that says that a table is missing.
The site I need help with is krolyc.co.mz

June 6, 2019 at 3:26 pm #3970411

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for contacting WPML support. I'll be happy to help you with this. if you view your database, do you see the icl_strings table?

Also, check in WPML -> String Translations and see if you find the string for order-pay? If so, please try deleting the string and then let me know if that message still appears.

June 7, 2019 at 9:05 am #3975011

keizerO

I see the table in the database and I also tried deleting the string but it didn't work.

June 7, 2019 at 2:35 pm #3977157

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

June 10, 2019 at 5:21 pm #3989051

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I am getting a 502 Request Error when trying to access your site login. Can you please let me know when the site is backup, and I will continue troubleshooting. Thanks!

June 11, 2019 at 6:52 am #3992205

keizerO

Hi,
The site is up again

June 11, 2019 at 1:25 pm #3995701

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you. I removed the string from the database and now the error appears to be resolved. Please let me know if you need any further assistance and I will be happy to help.

June 18, 2019 at 7:39 am #4040995

keizerO

Hi,
The error is gone now. Thank you

June 18, 2019 at 12:15 pm #4043725

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Excellent, thanks for confirming.