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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 4 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 15, 2019 at 11:51 am #3815923

stanislavS-11

I am trying to: update WPML to 4.2.6

We have running WPML on hidden link - on staging is the exact copy of production site (working). After update WPML to 4.2.6 (nothing else changed, we did just the update of WPML and its parts) there are problems with URLs.

Link to a page where the issue can be seen:
hidden link

If you write this url:
hidden link

You should get:
hidden link

Instead, I got:
hidden link

Same for other languages.

May 15, 2019 at 5:08 pm #3818995

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

From what I can see, the issue is not happening on your live site.

This might be an issue that happened while in the migration process from the live site to the staging site.

Can you please let me know what were the exact steps that you followed when you duplicated the site on the staging environment?

We usually recommend the Duplicator plugin for this.

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei