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This topic contains 3 replies, has 3 voices.

Last updated by Lauren 1 year ago.

Assigned support staff: Lauren.

Author Posts
September 25, 2018 at 8:12 am #2762920

fredrikM

When we translate posts with tags they seems to disappear after period of time from the translated post. For example when the post is translated the post has 8 tags and after a period of time only 3 remains.

September 26, 2018 at 4:14 am #2765930

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us.

Did you translate these tags into WPML> Taxonomy translation? Also, how are these tags being added? Do you add them manually? Or do you duplicate the post and the tags are duplicated as well?

By clicking on the Posts > Tags and switching to the secondary language, are the tags entered correctly?

Thank you.

September 26, 2018 at 7:09 am #2766091

fredrikM

The customer is doing the translation and they are using till classic translation tool and copies all the tags during that process. Then it seems that some of the posts lose a number of tags.

Found this tread that had the same issue, https://wpml.org/forums/topic/translated-wp-post-tags-disappear/

September 26, 2018 at 1:15 pm #2767419

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Hello, Bruno is off for a few days, so I'm stepping in to help out. I hope that is okay. First, Please try increasing the WP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/

You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it above the line /* That's all, stop editing! Happy blogging. */

If this does not resolve the issue, I'd like to have you try a few things so we can try to isolate the issue. This is just to help me identify if it might be a conflict with another plugin or theme that is causing the problem.

** IMPORTANT ** Please backup a working copy of site files and database before continuing.

Update all WPML plugins & WordPress core.

Disable all plugins except WPML related and then temporarily change the theme to a default WordPress such as TwentySeventeen. With these settings, is the issue resolved?

The topic ‘[Closed] Missing tags’ is closed to new replies.