Mixed European Portuguese and Brazilian Portuguese translations after WPML translation issue

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Tagged: ATE

This topic contains 8 replies, has 0 voices.

Last updated by ivov-6 1 month, 1 week ago.

Assisted by: Christopher Amirian.

Author	Posts
May 13, 2026 at 11:43 am #18032747
ivov-6	Hi WPML Support, We are still dealing with the aftermath of the translation issue/bug that your team previously helped us with, and for which we received additional translation credits to reprocess a large amount of lost content. At the moment, we are seeing a serious language consistency problem across our Brazilian Portuguese content. Our website is configured for Brazilian Portuguese (pt-BR), and the translated URLs are correctly using /pt-br/. However, many articles are now partially translated in European Portuguese (pt-PT) or contain a mix of both Brazilian and European Portuguese inside the same article. Examples we are seeing: “tu podes” “tu és” “tu recebes” “teu” “tu venderes” These are European Portuguese constructions and should not appear on a Brazilian Portuguese website. Example article: hidden link We believe our WPML language configuration is correct: Secondary language is Brazilian Portuguese URLs use /pt-br/ Content is intended only for Brazilian Portuguese users This issue seems related to either: The automatic translation engine using Portuguese from Portugal (pt-PT) instead of Brazilian Portuguese (pt-BR) Existing translations previously generated incorrectly and now mixed/cached Translation memory or glossary contamination between PT-PT and PT-BR Could you please help us determine: Why WPML is generating or preserving European Portuguese text on a Brazilian Portuguese site Whether there is a way to bulk-fix or normalize these translations Whether translation memory/cache can be reset or rebuilt Whether the automatic translation engine is incorrectly targeting PT-PT internally The best method to safely convert all translated content fully to Brazilian Portuguese We have a very large number of articles affected, so manually correcting everything would be extremely time consuming and expensive. Any guidance or tooling from your side would be greatly appreciated. Thank you. Kind regards Ivo
May 13, 2026 at 12:05 pm #18032833
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. There was no reply in the chat. May I have the link to the ticket that we helped you to fix the previous issue? Maybe I can find some sort of clue there. For now what I can suggest is that you make sure the language mapping works correctly: - Go to WordPress Dashboard > WPML > Translation Dashboard > Payments & Maintenance > Language Mapping See if the correct settings are there. Thanks.
May 13, 2026 at 12:10 pm #18032858
ivov-6	https://wpml.org/forums/topic/translated-pages-showing-mixed-language-en-pt-br-and-unexpected-content-changes-after-template-u/ The mapping is correct as far as I know.
May 13, 2026 at 1:24 pm #18033357
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Also please tell me which page to check and what paragraph in ATE. Note that I am not familiar with PT language so you will need to give me the escat paragraph that is PT-PT instead of PT-BR and also the PT-BR that you expect. First thing to check is what will happen if I add the same content on a clean installation of WordPress in our sandbox and see the result. Thanks.
May 17, 2026 at 9:56 am #18040995
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you Ivo, I will wait till the staging version is ready. I just checked and it still says maintenance mode. Thanks
May 24, 2026 at 12:36 pm #18056811
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Thank you for the login information. I managed to login and make sure that both websites use the same automatic translation details. I do see that the system asks you to pay to continue the automatic translation. Just for your information: hidden link Having said that, I will now need a detailed explanation on where to go to see the issue. Please be descriptive regarding what a PT-PT translation is and what a PT-BR translation is, as I will not be able to tell them apart. That way, I will be able to check the page, check our system, and see if I can find the reason for the mixed content you have mentioned. Thanks.
May 26, 2026 at 8:04 am #18059721
ivov-6	Hi Christopher, Thank you for checking the staging environment. Regarding the payment/tokens issue: this should already be handled internally by WPML as agreed earlier with your colleague Lucas in the other support ticket. The reimbursement was promised because of the ongoing translation issues we have been experiencing across the site. Could you please coordinate with Lucas and your colleagues to make sure the credits/tokens are reimbursed as agreed? https://wpml.org/forums/topic/translated-pages-showing-mixed-language-en-pt-br-and-unexpected-content-changes-after-template-u/ Regarding the PT-PT and PT-BR mixed translations issue: the examples and screenshots were already shared earlier in the main ticket, including the locations where the issue appears. That is why I am slightly confused about what additional information is currently needed. From what we can observe: * Newly translated articles seem mostly fine. * The issue mainly affects older translated articles or articles that already existed before updates. * Existing translations sometimes become mixed between European Portuguese and Brazilian Portuguese after updates or retranslations. If you need something more specific from us, could you please clarify exactly what you want us to provide? For example: * a specific article URL, * a specific paragraph, * a specific ATE job ID, * or a reproducible workflow. Examples we are seeing: “tu podes” “tu és” “tu recebes” “teu” “tu venderes” These are European Portuguese constructions and should not appear on a Brazilian Portuguese website. Example article: hidden link We believe our WPML language configuration is correct: Secondary language is Brazilian Portuguese URLs use /pt-br/ Content is intended only for Brazilian Portuguese users Once we know precisely what is missing, we can provide it immediately and help speed up troubleshooting. Best regards, Ivo
May 27, 2026 at 10:39 am #18063151
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello and thank you. Yes a specific Article ID would do the trick. I tried to access the website many times during the day and I get the error attached. I am logging in from Armenia. Maybe there are some restrictions? Also to make sure we can move faster, please go to the link below while you are logged in: hidden link Click the Edit translation button at the top admin menu bar and you will be redirected to the Advanced Translation editor. Paste the address bar of your browser while you are there here so that I can at least see our side for that page before we find a way for me to login to the admin. Thanks.
May 31, 2026 at 10:05 am #18071491
ivov-6	Hi Christopher, We did a test with a completely new article from scratch and checked the Brazilian Portuguese translation. The result looks good, and the translation is now more than 90% Brazilian Portuguese, which was one of our main concerns. hidden link For now, we'll keep an eye on it. It is possible that the previous PT-BR/PT-PT inconsistencies were related to other translation issues we experienced, although we cannot say that with certainty. We will continue to retranslate pages as needed and monitor the results. Hopefully, that will also resolve any remaining language consistency issues across older content. Based on this test, the new articles appear to be working correctly, so we are happy to leave it there for now and continue monitoring. If you would still like to investigate further, I have included the page we used for testing. Thank you for the continued support. Kind regards, Ivo
May 31, 2026 at 10:08 am #18071493
ivov-6	We will monitor the ticket and, if needed, reopen it.