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This topic contains 1 reply, has 2 voices.

Last updated by Andrey 6 months, 3 weeks ago.

Assigned support staff: Andrey.

Author Posts
September 9, 2019 at 3:59 pm #4538773


A few months ago I moved my website from my staging site to the live site and have been using WPML. It shows that it is registered.
But when I go to update it, it won't update. I get the error msg, Update failed: undefined.

When I logged in here to find out why, I see that WPML is registered to the two staging sites I was using but not the actual website it's on now, hidden link
How do I add it and removed the two other websites?

September 10, 2019 at 9:16 am #4543515


Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+03:00)

Whenever your website has a new URL, it needs to be registered again to get automatic updates.

First, you would go to Plugins > Add New > Commercial (tab) and click to "Unregister WPML from this site".
Afterward, go to your account on ( and register the live website URL; Take a new key and put it to the Commercial tab.
Finally, take a backup and update the WPML plugins.

Have a look at this article also: