Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 13 replies, has 2 voices.

Last updated by George Botsev 7 months, 2 weeks ago.

Assigned support staff: George Botsev.

Author Posts
October 26, 2020 at 11:58 am

antonD-13

In the Czech version, you can see products with prices and currency symbol "€" but instead of € should there be a "Kc".

October 26, 2020 at 12:30 pm
October 27, 2020 at 10:22 am #7315125

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

Hello!
As far as I can see, you are registering somewhere a custom currency with the EUR code - EUR_EU
Is it possible that the code for that influences the displayed currency code for your site in the other languages where you have specified other currencies?
Can you try to disable that code for example?

October 30, 2020 at 6:39 am #7341235

antonD-13

Hi, no issue is not in this code, I tried to remove it and issue was still there.

Thanks.

October 30, 2020 at 7:33 am #7341469

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

I am sorry to hear that my suggestion did not help.
In order to move forward and to try to help you, I need your permission to take a clone of your site, so that I can test it locally and try to debug the problem.
Please let me know how you feel about this.
If you allow that, I am going to try to create a clone using the Duplicator plugin.

October 30, 2020 at 7:42 am #7341501

antonD-13

Hi, ok, you have a permision to make a copy for testing purposes.

Thanks.

October 30, 2020 at 9:05 am #7341739

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

It is very strange.
I deployed the Duplicator package that I got from your site and everything works for me. The currency switches properly.

This makes me think that you might have some server caching issues.

Perhaps you need to contact your hosting provider or if you know how - to try and turn off cache for your site.

October 30, 2020 at 9:12 am #7341755

antonD-13

Can you send me link to testing page? or a video from it?

Thanks.

October 30, 2020 at 9:22 am #7341823

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

I tested on my local install, as I said above.
I recorded a video for you - temporary available here: hidden link

October 30, 2020 at 10:07 am #7342233

antonD-13

Thanks, I can see on your video, that there is also issue in model "Office" with showing correct prices. When you compare CZ (Kč) prices inf frontend and backend you can see the difference.

October 30, 2020 at 11:43 am #7342821

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

If I have understood you correctly, for the product: /cs/Produkt/ergonomicka-zidle-office/
You have set price to be 11650.00 Czech koruna ( Kč ) in the backend
But you get the price to be "13,980.00 Kč s DPH" in the frontend.

This is to be expected, as this is price including tax called DPH.
Looking at your taxes, I can see that DPH is configured to be 20%, so calculating 11650 and adding 20% seems to me like exactly 13980. Right?

That is how the normal WooCommerce work.
Perhaps you want to not tax that product? or set prices including tax? This can be done in WooCommerce > Settings > Taxes page.

October 30, 2020 at 11:47 am #7342831

antonD-13

Hi,

taxes are setted correct.
But if you compare price for CZ in KČ via admin - there is no sale price setted, but on frontend you can see in CZ version for some variations of this product sale price from SK version of page. That is incorrect. In CZ version should be only regular prices. Now you understand the issue about which we are talking from beggining?

October 30, 2020 at 12:00 pm #7342979

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

That is not what you have reported initially.
I think we went over two different issues already in this ticket.

Yes, you have not entered a price for sale of that product, in the custom prices for the other languages.
However, your product is technically on sale, as in the default language for the default currency - the sale price is set.

Screenshot 2020-10-30 135937.png
October 30, 2020 at 3:48 pm #7344981

antonD-13

When tehre is not setted sale price for Cz version then it should not be product in sale for this version, and only for default version. Right?

This is how it works with every other product on this page. Also it works like tahta with some variants of that product we discus about.

Thanks.

November 2, 2020 at 9:31 am #7355933

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

I have escalated the case to our developers.
Once I have something from them, I will let you know.