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This topic contains 12 replies, has 2 voices.
Last updated by Carlos Rojas 1 year, 1 month ago.
Assigned support staff: Carlos Rojas.
Author | Posts |
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January 6, 2020 at 9:01 pm #5242649 | |
drewB |
I am trying to: I expected to see: Instead, I got: Steps I have taken: Active plugins installed on the site: |
January 7, 2020 at 2:59 pm #5247819 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hello, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Kind regards, |
January 8, 2020 at 11:11 am #5253309 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there, Just to confirm: You desire to have custom fields within 'Associated Products' to show both in English and Spanish. Is this correct? Regards, |
January 8, 2020 at 3:28 pm #5255245 | |
drewB |
That is correct. We would like to have an instance of Associated Products to display in English and Spanish. If possible, we would also like each language to have its own unique Associated Product List relationship field values. For instance, if values are set for Associated Product List on the English side, this value will not be present on the Spanish side. Let me know if you have any additional questions. Thanks! |
January 9, 2020 at 3:35 pm #5263265 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there, I set the custom fields within 'Associated Products' to 'Translate' and saved the changes. Could you tell me if the issue is solved now? |
January 9, 2020 at 3:46 pm #5263373 | |
drewB |
Thanks. The issue is still present. The Associated Products group is still displaying twice on the English and Spanish edit screens. Here are two examples where this is occurring: |
January 9, 2020 at 3:57 pm #5263465 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there, Please follow this steps: Could you tell me if the field group is behaving like expected now? Regards, |
January 10, 2020 at 4:33 pm #5270439 | |
drewB |
No results were found when running a search for 'Associated Products' on the String Translation page and the main duplication problem still exists with the field groups. I did find some additional steps to re-create the issue. If I perform the following steps, I end up with one instance of the field group for each language as expected and desired:
If I then go back and edit the English field group at hidden link and click "update", the 2nd instance of the field group will then display on the English edit screen of a page where the field group is applied. Oddly, this does not create a second instance in the Field Group list found here: What could be causing this to occur when "updating" the English field group? |
January 13, 2020 at 11:33 am #5281343 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, Could you confirm that the issue is solved with the steps you applied? Regards, |
January 13, 2020 at 6:03 pm #5285047 | |
drewB |
The issue still exists since updating a field group creates a duplicate field group on the post edit screen, though the first two steps will allow the field groups to work as expected. Step One: Delete the Spanish field group Step Two: Within the English field group, click the "Duplicate" under the "Translations box in order to create a Spanish instance |
January 14, 2020 at 12:44 pm #5289671 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, I consulted our specialists and the field group is working as expected. If following the same steps on the other field groups shows the same behavior again, then I kindly ask you to create a staging site with a copy of the live site so we can run more tests without affecting the production site. Regards, |
January 17, 2020 at 3:28 pm #5313063 | |
drewB |
We've determined that this issue is being caused by the combination of Redis caching, ACF, and WPML. Disabling the Redis cache resolves this issue. If you have any suggestions for making this work with Redis caching, we'd appreciate it. |
January 20, 2020 at 10:51 am #5322643 | |
Carlos Rojas Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there, I would recommend to contact the support service of Redis Cache and ask them about this problem. Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help. |