My backend order management has an issue where the Product Add-ons selected by buyers do not appear ...

Tagged: WCML

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Last updated by chun-haoH 10 months, 3 weeks ago.

Assisted by: Paola Mendiburu.

Author	Posts
September 22, 2025 at 10:00 am
chun-haoH	Background of the issue: I am trying to ensure that Product Add-ons selections made by buyers are correctly displayed in the backend order details. The issue can be seen on this page: hidden link. Symptoms: Some orders do not display the Product Add-ons selections in the backend, especially when placed using the translated (English) page. The total order amount is higher than expected, indicating that the Product Add-ons field is not shown. Questions: Why are Product Add-ons selections not appearing in the backend order details? Is there a specific issue with orders placed using the translated (English) page?

Author

Posts

September 22, 2025 at 10:00 am

chun-haoH

Background of the issue:
I am trying to ensure that Product Add-ons selections made by buyers are correctly displayed in the backend order details. The issue can be seen on this page: hidden link.

Symptoms:
Some orders do not display the Product Add-ons selections in the backend, especially when placed using the translated (English) page. The total order amount is higher than expected, indicating that the Product Add-ons field is not shown.

Questions:
Why are Product Add-ons selections not appearing in the backend order details?
Is there a specific issue with orders placed using the translated (English) page?