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This topic contains 8 replies, has 2 voices.

Last updated by Marcel 3 weeks, 6 days ago.

Assigned support staff: Marcel.

Author Posts
September 7, 2019 at 9:27 am #4529001

Vincent

I am trying to: use a different media file for english and spanish language, i think i did everything good after read your documentation, but nothing happens...

Link to a page where the issue can be seen: hidden link =>

I expected to see: my english picture on the homepage

Instead, I got: still my french picture on the homepage

September 9, 2019 at 7:24 am #4534037

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Vincent,

Thank you for contacting WPML Support.

Could you please try to increase your WP Memory Limit? PHP memory is fine, but WordPress uses 40Mb on your installation. Minimum requirements for WPML are 128Mb: https://wpml.org/home/minimum-requirements/

Add this to the top of wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Please let me know

Best Marcel

September 9, 2019 at 3:03 pm #4538239

Vincent

Hi Marcel,

Thanks a lot for reply me. Unfortunately the problem still remains... i don't understand why

Do I need to create you a specific access to my Back Office to see what happens ?

Thanks you very much marcel,

Have a good day,

September 9, 2019 at 3:18 pm #4538499

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Vincent,

yes please.

I would need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the URL where you see the these Strings.

Thank you

Best Marcel

September 12, 2019 at 11:22 am #4560457

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Vincent,

I was not able to get the image changed. Could you please try it again with the newest version of Divi? Please create a full site backup before you update your Parent Theme.

Please let me know
Best Marcel

September 13, 2019 at 8:17 am #4566423

Vincent

Hi Marcel,

Ok i've just done it ! the problem seems to be the same 🙁
Any idea ?

I don't understand why sometimes, even with the french flag i have an english/spanish picture (screenshot attached)

Thanks you very much for your help,

September 13, 2019 at 3:21 pm #4569793

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi Vincent,

Please try as a fast workaround the following:

#1 Open the page in French hidden link
#2 Switch on top the language flag to each secondary language
#3 Upload the image manually and save

Something is blocking me on your site to change it. I was able to get it correctly running on a Sandbox environment. May you changed the default language of your website once?

Please let me know

Best Marcel

September 18, 2019 at 7:48 am #4593291

Vincent

Hi,

It seems now that i couldn't change anything on my DIVI module (screenshot) ... nothing happens when I click the button. All others on the line work except this one (parametres du module).

"May you changed the default language of your website once?" => i dit it in english and back in france but the problem is the same...

What I have to do ?

Thanks you very much

September 18, 2019 at 8:03 am #4593509

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi, does it work if WPML is deactivated?

The topic ‘[Closed] My ENGLISH & SPANISH media file doesn't work’ is closed to new replies.