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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 7 replies, has 2 voices.

Last updated by Mohamed Sayed 2 months, 3 weeks ago.

Assisted by: Mohamed Sayed.

Author Posts
November 20, 2023 at 3:39 pm #14879057

harrieM

Tell us what you are trying to do? 'Everything'

Is there any documentation that you are following? Yes, try to find it on your site

Is there a similar example that we can see? Website is live (hidden link)

What is the link to your site? hidden link

November 20, 2023 at 4:13 pm #14879377

harrieM

I can't add a Englisch menu in this field...

KnipselWPML.JPG
November 21, 2023 at 11:08 am #14885733

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi there,
Thanks for contacting WPML support.

Please make sure that you're following our guide to translate the menus manually: https://wpml.org/documentation/getting-started-guide/translating-menus/#option-2-translating-menus-manually

If this is not working, create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

Then try again to translate the menu.

Let me know please if that helps.

Kind regards,
Mohamed

November 24, 2023 at 1:32 pm #14917747

harrieM

I fixed the menu's in the footer, bur the main menu is still not translated (can't add it)

KnipselWPML2.JPG
November 26, 2023 at 10:14 am #14924243

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Sorry for the late reply due to the weekend.

I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

November 27, 2023 at 7:32 pm #14934487

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I checked the site and found that the Primary menu already exists in English, please see here: hidden link

To fix this kindly try the following steps:

1. Go to Appearance > Menus
2. Create the primary menu in the default language
3. Switch to English from the top admin bar (hidden link)
4. Select the primary menu (hidden link)
5. You'll see a dropdown where you can set the English menu as a translation of the primary menu you created in the default language (hidden link)

Kind regards,
Mohamed

December 1, 2023 at 1:05 pm #14972959

harrieM

I don't know whats goes wrong, but i cant make it the way you wrote me. I even can't create a primary menu. I don't see the existing main menu???
Can you pleas fix it for me?
tx

wpml3.jpg
December 3, 2023 at 12:14 pm #14980007

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,
Sorry for the late reply due to the weekend.

I deleted the English menu and created a new one with the same elements in Dutch then translated it to English.

Please go to Appearance > Menus, edit the English menu by clicking the pencil icon then add the English labels.

Screenshot_365.png
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.