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|June 13, 2015 at 1:07 pm #637625|
I am trying to: Update My plugin
URL of (my) website where problem appears: hidden link
I expected to see: I can't add new menu items on my multilingual languages
Instead, I got: an error, and no update
|June 14, 2015 at 1:37 pm #637817|
Languages: English (English ) Spanish (Español ) German (Deutsch ) Italian (Italiano )
I apologize deeply the inconveniences you are facing due to this issue. I will try to help you as fast and effective as possible, so you can go on with your project.
It seems you're experiencing 2 different problems.
I see you have issues updating WPML, and adding items to your menu.
May I kindly ask you please to open a new ticket for your additional question?
We will handle the "update" issue here in this Thread.
Please follow as outlined below.
❌ IMPORTANT ❌
❌ Backup your website and database ❌
This should not generate any problems.
⌥ In case you want to register WPML for your site manually please make sure to enter the naked URL of your site in wpml.org (something like hidden link)
⌥ In the extreme case, please try to register with all non-WPML Plugins deactivated,
Please let me know if you see any issues doing so.
If you see any errors, please report the exact context of those.
If you will receive a WPOD (White Page of Death), Please enalbe the WP Debug Mode in your wp-config.php file and reload your website, so you can copy and paste the error that will appear.
If you can't access your WP Admin due to the WPOD, please follow as instructed here:
1. Access your FTP folder wp-content/plugins/sitepress-multilingual-cms and rename it to sitepress-multilingual-cms-old
2. This will deactivate your WPML plugin and you should be able to access the Admin again.
Please don't hesitate to inform me in case the issue persists
The topic ‘[Closed] My PLugin Wont update’ is closed to new replies.