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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 28, 2019 at 8:35 pm #4295911

sylviaL-3

Hi,

I have a pop up which pops up when clicking on the button "free-demo" on my homepage. It is working well in Englisch (main language). But in my translated languages (German + French) it is not working.

Could you please help?

July 29, 2019 at 6:49 am #4297229

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos

July 29, 2019 at 7:42 am #4297417

sylviaL-3

Hi,

pleae find information below:
hidden link
admin: ***
pw: ***

How do I get FTP access?

July 29, 2019 at 7:48 am #4297493

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

I kindly ask you to follow this steps:
- Edit the front page in English.
- Switch admin language using the admin menu at the top.
- Manually add the the class 'free-demo' to the button.
- Save the changes.

Could you confirm that the issue is solved?

Regards,
Carlos