My shop page is translated but Falls back to original Language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's Italian shop page was reverting to English when accessed from the menu, despite all pages being translated. The issue persisted even after updating WPML and verifying settings.

Solution:
1. We confirmed that the Italian shop page translation was complete and published.
2. We updated the WPML Multilingual CMS plugin from version 4.9.5 to 4.9.6 to address a known redirect issue.
3. We refreshed permalink settings without changing any options and saved the changes.
4. We adjusted the menu link in the WordPress menu settings by changing the custom link to point directly to the Italian shop page URL.
5. We ensured that the 'Tutti' menu item linked correctly to the '/it/prodotti/' URL.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 11 replies, has 0 voices.

Last updated by Carlos Rojas 1 month ago.

Assisted by: Carlos Rojas.

Author	Posts
July 30, 2026 at 2:30 pm #18185731
noraJ-2	I have translated all the pages, and my shop page that is under hidden link is falling back from Italian to English
July 31, 2026 at 9:32 am #18186844
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket I visited the hidden link URL, and I can see it is correctly displaying the products in Italian, so I will assume this issue is already solved. Regarding the filters, I can see that the sidebar is not showing the filters for the Italian products. 1.- Please describe step by step how to edit the filters in English (the original language) so I can have a better understanding of their configuration. Share a URL where the filters can be edited that we can use as a reference. 2.- Also, I kindly ask you to share the access credentials to the site in your next message, as I have set it to private. This will allow me to reproduce the issue in the URL shared following the steps described in the previous point. It will also allow me to double-check the WPML configuration. Confirm that you have created a full site backup that you can restore if necessary. Looking forward to your message. Best regards, Carlos
August 3, 2026 at 7:07 am #18189458
Carlos Rojas Supporter	Hi Nora, Thank you very much for sharing the requested information. However, I kindly ask you to elaborate a little more so I can have a better understanding of the issue.
August 3, 2026 at 1:09 pm #18190147
noraJ-2	Hello, Rojas, Very strange, because I have answered to you the same Day as your first answer, but now I dont see my answer. I have an issue with Filter Everything. Filter in English Version are working, while in Italian not. The filter is in the pop up on the shop page hidden link or hidden link. In English the configuration is : filtering WordPress pages-Products-Main Query, while Italian is not having this set. Also another issue is that on WP Consent plugin the banner is missing the buttons text, while I have already translated them. Nora
August 3, 2026 at 1:14 pm #18190192
noraJ-2	The filters are in WordPress-filters-filter sets-no title.
August 3, 2026 at 1:21 pm #18190243
noraJ-2	hidden link
August 3, 2026 at 1:24 pm #18190244
noraJ-2	In the video you can see, I choose for the Italian the same settings as per English, I push update, and the settings fall back. The filter is not working.
August 4, 2026 at 8:38 am #18191321
Carlos Rojas Supporter	Hi Nora, Thank you very much for your messages and for sharing the video. I created a video showing that the problem seems to have disappeared: hidden link
August 4, 2026 at 2:48 pm #18192528
noraJ-2	Yes, because I have changed the plugins to Annasta filters and Complianz, was too long to keep the problems..
August 5, 2026 at 7:18 am #18193403
Carlos Rojas Supporter	Thank you for your clarification. I will assume that we can consider the original problem as solved then. Is there any other issue related to WPML you need assistance with?
August 5, 2026 at 12:43 pm #18194125
noraJ-2	The oroginal issue is not solved. Mailpoet, WP Consent, Filter everything plugins are not compatible with WPML.
August 5, 2026 at 1:06 pm #18194148
Carlos Rojas Supporter	Hi Nora, Thank you for your message. 1. Regarding the scope of this ticket The original issue reported in this ticket is the one described in your first message: https://wpml.org/forums/topic/my-shop-page-is-translated-but-falls-back-to-original-language/#post-18185731 The issues you mentioned later involving other plugins are separate from the original problem. 2. Regarding the plugins you mentioned - MailPoet is currently neither compatible with nor recommended by WPML: https://wpml.org/plugin/mailpoet-3-new/ - WP Consent is not among the cookie consent plugins officially recommended by WPML. You can find the list of supported and recommended solutions here: https://wpml.org/plugin-functionality/cookies/ - Filter Everything Pro is not currently compatible with WPML: https://wpml.org/plugin/filter-everything-pro/ These compatibility statuses mean that we cannot guarantee correct behavior when using these plugins together with WPML. If you have any questions regarding the original issue reported in this ticket, I'll be happy to help. Have an excellent day! Best regards, Carlos