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Tagged: Element_id and type do not match
This topic contains 7 replies, has 2 voices.
Last updated by peterA-35 4 months, 3 weeks ago.
Assigned support staff: Laura.
Author | Posts |
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July 20, 2019 at 10:42 am | |
peterA-35 |
I am trying to: set up a main menu for Turkish the second language of my site Cannot be seen because I had to deactivate WPML to get into my dashboard I expected to see a new Turkish main menu Instead, I got: site crashed |
July 20, 2019 at 1:34 pm #4249955 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, thanks for contacting us. Could you check the solution in this post and see if it works for you? Please do not forget to take a backup before attempting it. |
July 21, 2019 at 11:40 am #4252125 | |
peterA-35 |
Hi Laura, I wasn't too sure what you were asking me to do and I was not very confident to make any changes. I decided to restore a backup, which I did and set everything up all over again. I translated the homepage successfully and I then went to sync menus and the site crashed again. Not sure what to do now? |
July 21, 2019 at 5:17 pm #4252871 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, Do you still get the same error? The error you were getting shows there is some problem with the database, and we need to remove the problematic entry. I don't have access to the database, that's why I sent you instruction. |
July 21, 2019 at 5:52 pm #4252885 | |
peterA-35 |
I would be very grateful if you would do this for me. I confirm that I have a working backup so you can go ahead with the additional plugin. Thanks so much for your help. |
July 22, 2019 at 6:34 am #4254203 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, the provided credentials do not work, I get a wrong password message. |
July 22, 2019 at 7:12 am | |
July 22, 2019 at 9:05 am #4255107 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, I accessed the site and the issue should be fixed now. I tried to open the translated menu in Turkish and it's not returning any error, so you should be able to create it. Let me know if you need further assistance. |
July 25, 2019 at 6:51 am #4279623 | |
peterA-35 |
My issue is resolved now. Thank you! |