My website is not translated the way it should

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate your website's sections into French and German, but the pages are not translating correctly. In the translation editor, it either shows the translation as complete while still in English or displays no fields to translate.
Solution:
The issue was with the MU plugins interfering with the translation process. We resolved this by renaming the MU plugin file, which corrected the display of translated pages. To ensure all sections of your site are translated, such as the footer or header, follow these steps:
1. Navigate to the template of the section you want to translate (e.g., footer or header).
2. Click on 'update' to refresh the translations.
If you encounter similar issues or if the solution provided does not resolve your problem, it might be due to outdated methods or a different case scenario. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE, Compatibility

This topic contains 41 replies, has 1 voice.

Last updated by Paola Mendiburu 2 weeks, 3 days ago.

Assisted by: Paola Mendiburu.

Author	Posts
June 11, 2026 at 12:59 pm #18096765
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, The MU plugin causing the problem has been disabled by renaming the file, and now you can see the translated pages correctly. Can you confirm that the issue was solved?
June 13, 2026 at 6:48 am #18101036
hassanM-11	Hi Carlos, Nothing is solved. We still have the same issue. We request you to please translate our website's header and footer in Arabic, Azerbaijani, French and German languages. WPML is not working for our website, NOT AT ALL. Please help us in a practical way. Thank you
June 15, 2026 at 2:42 pm #18104357
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is Paola and I will continue with the ticket as Carlos is off. The issue is related to the mu plugins. I have rename the folder and I was able to complete the translation for the footer and now appears translated. I went for the footer template click on update and update the translations. Please do the same for the header or let me know from where do you add the mega menu.
June 19, 2026 at 5:19 am #18113590
hassanM-11	Hello, We are experiencing an issue with translating text within our Mega Menu. Issue Description The website is configured with WPML and multiple languages. Most content translates correctly; however, the text displayed inside the Mega Menu is not available for translation and remains in the default language on translated pages. We would appreciate your guidance on how to make the Mega Menu text translatable or any troubleshooting steps you recommend. Thank you for your assistance. Best regards.
June 19, 2026 at 7:02 am #18113753
hassanM-11	For your assistance, here is the menu link: hidden link Clicked after logging in the website Thank you
June 19, 2026 at 8:56 am #18114121
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! The problem is related that you have a header build via Website theme --> Theme Builder and another one via Elementor --> theme builder. The translation is getting the one from Elementor as a Header. So please only use one, use the one from website theme and remove the other one.
June 21, 2026 at 9:16 am #18116576
hassanM-11	Hi Paola, After further investigation, I can confirm that the website header is not being rendered from Elementor Theme Builder templates. Current header source: 1. The active header is being rendered through the Website Theme → Theme Builder configuration. 2. Website Theme → Theme Builder URL: hidden link Additional verification: 1. I checked Elementor → Theme Builder → Header templates. 2. All header layouts listed there are inactive and are not assigned to display conditions. Therefore, no Elementor Theme Builder header template is currently controlling the frontend header output (screenshot attached). Based on this setup, the site's header appears to be generated by the active theme's builder/framework rather than by an Elementor Theme Builder header template. Should I remove both inactive header templates on Elementor -> Theme Builder -> Header? Please advise on the next steps for further investigation. Thank you.
June 22, 2026 at 7:55 am #18117451
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! Please see this screenshot. For hidden link it is taking the header Mega Menyu that it is coming from elementor theme builder. Please delete it.
June 23, 2026 at 11:07 am #18121007
hassanM-11	Hi Paola, We have removed that. Please let us know what else you want. Our requirement is very simple, please translate the mega menu and mega footer in all four languages (Arabic, Azerbaijani, French, and German) We give you all the authority to make any change. Just complete this task for us. Thank you very much and best regards,
June 23, 2026 at 2:26 pm #18121668
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! I see that now works. In order to translate the header for the other languages go to Website theme --> Theme builder and translate the header to the other lanuguages. hidden link I have recorded a video hidden link?
June 24, 2026 at 9:08 am #18123046
hassanM-11	Hi Carlos, You already have access to the staging site, use it as you want. Why you want to create another one? It takes load on server resources and storage etc. Please let me know Thank you
June 24, 2026 at 3:40 pm #18124195
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! I’ve recorded a short video showing how to translate the header: hidden link Please note that translating your website content is outside the scope of our support, so we’re unable to perform the translations on your behalf. However, if you follow the steps shown in the video, you should be able to translate the header quite easily. If you encounter any specific issues while following the process, please let me know and I'll be happy to help. Thank you!