This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to see the place to paste the code for automatic translation because both the main site and the subsite did not have any credits available.
Solution:
We recommended the following steps to resolve the issue:
- Unregister WPML from the site by going to Plugins → Add New Plugin, clicking on the Commercial tab, and then clicking the "Unregister WPML" button.
- Delete the current sitekey from https://wpml.org/account/sites/
- Create a new sitekey
- Register the site with the new sitekey using the same steps as unregistering the site.
- Once registered, you will be able to see the allocated credits on the main site.
- Login to the sub-site and create a migration code.
- Connect with the main site.
This process ensures that the sitekey is updated for proper credit and plugin management, and it will not affect the translations.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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This topic contains 10 replies, has 0 voices.
Last updated by 1 month ago.
Assisted by: Shekhar Bhandari.
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The credits aren't the problem. I have plenty of credits assigned to the site I'm working on (hidden link -- Note this is a child site in a multisite environment). (See "Credits.png" attachment). The instructions say to copy the code from the Translation Dashboard > Payments and Maintenance tab. (See "Translation Dashboard - Payments and Maintenance.png" attachment.) I've done this in the past. But if you look at the screenshot, there's the copy button, but no place to paste it. Instead there's a message saying to paste the key in Translation Management > Translation Tools > Settings > Connected Sites in the settings, but there's no such section in my WPML plugin. I was never asked for debugging information (which is usually the first thing WPML asks from me) but don't know if it's safe to paste in this message. All of the plugins are up-to-date (see "Plugins.png" attachment).     |
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I'm waiting to hear back from my translators on whether or not this has fixed the situation. I updated the key in the multisite admin. This changed the views I was seeing before. On the child site (see child-site-connected-sites.png) I don't see the ability to copy a migration code, but instead see what I think indicates that the site is connected already. Is this what I should be seeing? I'm also wondering if you can tell me about my Registered Sites list (see wpml-inactive-keys.jpg). Should I be concerned about the exclamation points (I placed red borders around them in the attachment). The plugins on the production sites are up-to-date.   |
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