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This topic contains 5 replies, has 2 voices.

Last updated by elizabethK-3 3 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 16, 2019 at 6:53 am #4216689

elizabethK-3

I am trying to: make the shop from English to German and French. However the catogery and products are still in English.

Link to a page where the issue can be seen:

hidden link

I expected to see:

Instead, I got:

July 16, 2019 at 1:17 pm #4220353

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please let me know if you already followed the steps in the documentation link below:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translating-product-categories-tags-attributes-and-custom-taxonomies

If you already tried that and it's not working, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

July 16, 2019 at 6:58 pm #4223403

elizabethK-3

hidden link

When I click the translation in the taxonomy translation.. its not converting from English to German or French, Buts translating to the english itself

July 17, 2019 at 8:34 am #4227537

elizabethK-3

why no one is responding back, I sent you already my ftp access ?

July 17, 2019 at 12:00 pm #4229729

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

Sorry for the delay in response but I was already out of my shift at the moment when you wrote to me yesterday.

I tried to log into the site using the credentials that you shared but I am not able to access the login screen (please check the screenshot I attached below).

Can you please take a look?

I will be waiting for your response.

PS: If you would prefer to not wait for a ticket response, you can mark this current ticket as resolved and in the process of creating a new ticket, you can select the "Live chat" option.

Kind regards,
Mihai Apetrei

July 17, 2019 at 1:12 pm #4230377

elizabethK-3

My issue is resolved now. Thank you!