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This thread is resolved. Here is a description of the problem and solution.

Problem: How can I translate the WooCommerce emails?

Solution: You can translate your emails in String Translations. See image. Please make sure that you have installed the current versions of all required plugins including WooCommerce Multilingual. https://wpml.org/documentation/related-projects/woocommerce-multilingual/

- Go to WPML - Theme & Plugins Localizations - Select WooCommerce plugin and scan - Go to WPML - String Translations - Search for your email strings - Translate & Save

Relevant Documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/

This topic contains 1 reply, has 2 voices.

Last updated by Lauren 1 year, 5 months ago.

Assigned support staff: Lauren.

Author Posts
May 9, 2018 at 3:01 pm #2055456

douglasV

I have a bilingual website in English and Spanish. My understanding from the WooCommerce Multilingual page on WordPress.org (https://wordpress.org/plugins/woocommerce-multilingual/) is that this plugin "sends emails to clients and admins in their language."

However, I cannot find any documentation on how this works on wpml.org. I've looked at https://wpml.org/documentation/related-projects/woocommerce-multilingual/

I am trying to make sure that my Spanish-language customers get Spanish emails and my English-language customs get English emails. But I'm not getting any help from the documentation on wpml.org.

Please help!

May 10, 2018 at 3:17 pm #2075515

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for contacting WPML support. I'll be happy to help you with this.

You should be able to translate your emails in String Translations. See image. Please make sure that you have installed the current versions of all required plugins including WooCommerce Multilingual. https://wpml.org/documentation/related-projects/woocommerce-multilingual/

- Go to WPML - Theme & Plugins Localizations
- Select WooCommerce plugin and scan
- Go to WPML - String Translations
- Search for your email strings
- Translate & Save

If you are still having issues with this, please explain which step is problematic and please share your Debug Informations with me. http://wpml.org/faq/provide-debug-information-faster-support/