Need help with translating strings

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate certain strings on your site using WPML, but these strings, which were previously translated, have reverted back and are not appearing in the string translation menu.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WPML → String Translation.
2. Click on "Not seeing the strings you are looking for?" and then proceed to Admin Texts Translation.
3. Search for the strings and add them to the translation list.
4. Translate the strings.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 4 replies, has 0 voices.

Last updated by Andrey 1 week, 5 days ago.

Assisted by: Andrey.

Author	Posts
May 31, 2025 at 3:14 am #17093663
fadiS-3	Background of the issue: I'm trying to translate some strings on my site hidden link using WPML. These strings were previously translated by the support team but have now reverted back. The strings that require translation are on the top left in the screenshot i shared Symptoms: The strings I want to translate do not show up in the string translation menu. Questions: Why are the strings not appearing in the string translation menu? How can I ensure the translations do not revert back?
May 31, 2025 at 7:28 am #17093764
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Have you tried the following steps? 1. Go to WPML → String Translation. 2. Enable the option to automatically register strings. 3. Navigate to the page where the untranslated strings appear. 4. Return to WPML → String Translation and check if the specified strings have been registered. 5. Translate the strings.
June 1, 2025 at 4:13 am #17094898
fadiS-3	hi, yes i have tried that and i see that the string is translated in the backend, but it doesnt show on the frontend. i have attached the screenshot as a reference
June 2, 2025 at 7:33 pm #17099326
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
June 3, 2025 at 7:40 am #17100462
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for providing the details. I successfully translated the strings by following these steps: 1. Navigate to WPML → String Translation. 2. Click on "Not seeing the strings you are looking for?" and then go to Admin Texts Translation. 3. Search for the strings and add them to the translation list. 4. Translate the strings. I have attached the screenshots.