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This topic contains 5 replies, has 2 voices.

Last updated by gustavoF-11 3 months, 1 week ago.

Assigned support staff: Bobby.

Author Posts
October 11, 2021 at 8:46 pm

gustavoF-11

Need to translate author meta details.

October 11, 2021 at 8:53 pm
October 11, 2021 at 8:54 pm #9765737

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hello,

Please go to WPML->String Translation

Scroll to the bottom and click on "More Options" -> "Translating users of types" and select your user type.

Once that is done you should be able to translate the content

Let me know your results, please.

October 12, 2021 at 7:47 am #9768115

gustavoF-11

Hey Bobby,
I followed your instructions and did the translation in the proper string, but still can't see in the front end. Please check screenshot and link of the author post: hidden link

Captura de pantalla 2021-10-12 a las 9.43.37.png
October 12, 2021 at 6:35 pm #9774503

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

October 12, 2021 at 7:26 pm
October 14, 2021 at 7:39 pm #9792777

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you for the access details!

The user bio is added using the plugin Starbox which is currently not listed as officially compatible with WPML

https://wpml.org/documentation/plugins-compatibility/

See my reply here as it still stands true and try the workaround I have linked

https://wpml.org/forums/topic/wpml-with-starbox-2/#post-4173819

Also, I recommend reaching out to the plugin's author to contact us to help them make their plugin compatible with WPML
https://wpml.org/documentation/support/go-global-program/

October 15, 2021 at 9:30 am #9795835

gustavoF-11

My issue is resolved now. Thank you!