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This topic contains 5 replies, has 2 voices.

Last updated by Apulia Vending s.r.l. 5 months, 2 weeks ago.

Assigned support staff: Bobby.

Author Posts
April 9, 2020 at 6:53 am #5872299

Apulia Vending s.r.l.

Dear support,
as you can see from the image you will find at the following url, the label "0 elementi" is displayed in Italian even if the page is in English. Using WPML I was not able to find the correct string, could you help, please?

hidden link

Steps to Reproduce:
1. Visit following page on mobile:
hidden link
2. Go to the "What are you interested in" field; the default value shows "0 elementi".

Thanks in a advance.

Kind regards,
Liborio Fedele

April 9, 2020 at 9:20 pm #5879463

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi There,

When I visit the page I am not able to see the dropdown with 0 elements.

However, please go to WPML->String Translation->Translate texts in admin screens.
In the "..admin screens" dashboard, right-click and "View Page Source"

Once the page loads ctrl+F or cmd + F (I am using Chrome), to bring up the search option and search for a specific piece out of the string you are looking for.

You should be able to now locate the string or at least add it using the Custom XML Configuration are within WPML->Settings

https://wpml.org/documentation/support/language-configuration-files/

April 10, 2020 at 6:32 am #5881323

Apulia Vending s.r.l.

Hi Bobby,
thanks for your help. I followed your suggestion but, unfortunately, the string is not within the ones I can select, as you can see from the attached image, could you let me know how to manage this, please?

Thanks for your time.

April 10, 2020 at 11:59 pm #5886691

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed I recommend taking FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

April 13, 2020 at 9:14 pm #5898915

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

At the moment I am not able to find the string neither in the backend or the frontend.

In the frontend, I can see the activities and if it's blank it just shows as blank without the '0 elements' string.

However, If I check with my iPhone then I see the dropdown and it says '0 Items' in English and not in Italian.

April 14, 2020 at 6:35 am #5901181

Apulia Vending s.r.l.

Hello Bobby,
I just realized that the string changes with the browser language, that's why i saw it in Italian even in the English page.

Thanks for your help.