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Tagged: WooCommerce Multilingual
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This topic contains 23 replies, has 3 voices.
Last updated by Diego Pereira 3 months, 1 week ago.
Assigned support staff: Diego Pereira.
Author | Posts |
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November 17, 2020 at 12:47 pm #7466383 | |
tobiasL-11 |
Hello, I changed the standard language from German to English in the settings of WPML. It happens that there is no content shown for any product. To reproduce the problem, feel free to change anything on this website. It's a test environment. Hope you can help |
November 18, 2020 at 4:51 pm #7476745 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, thanks for contacting us. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. I visited the link you provided, but I can see content in both languages. |
November 19, 2020 at 8:48 am #7481079 | |
tobiasL-11 |
Hello Laura, there is content in the second link, yes, but the URL is wrong and that's why there is a 402 error. The URL should be like in the first one. Best |
November 19, 2020 at 1:24 pm #7484161 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hi there, I checked both versions and got the following URL's: The content was displayed correctly on both languages. The only difference I noticed is that the english URL have the "?lang=en" parameter, while the German version don't. This is expected because the default language of the website is German. The only error I got is one related with the SSL certificate (not related with WPML). Is this correct? If not, could you please send us more details? Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area. |
November 19, 2020 at 8:38 pm #7487989 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Updating ticket status. |
November 20, 2020 at 10:52 am #7492257 | |
tobiasL-11 |
Hello Diego, So somehow the URLs are not set correctly when changing the standard language Best |
November 20, 2020 at 5:56 pm #7494801 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hi there, I think this is expected, but I'm not sure if I understood the issue correctly. If you set english as the default language (on WPML > languages > Default Language), the correct URL would be hidden link - it will not have the language parameter, because it's already the default language. If that's not the issue, could you send us access to your website and the steps to reproduce it? This way it will be easier to understand (and perhaps fix) the problem. Please use the private field to send the sensitive data - do not post if you do not see it. It would be better if you give me a test site rather than the live site. IMPORTANT: Please backup a working copy of site files and database before. |
November 23, 2020 at 10:20 am #7507657 | |
tobiasL-11 |
Hello Diego, Best |
November 23, 2020 at 3:35 pm #7510795 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hi there, I checked the "hidden link" URL and noticed that we have a 404 error. THis happens because the product was created on english language, and it's not translated yet to German (which is the default language). Could you please translate the english product to German and check if it fixes the issue? Please check this link for more details: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#products Please let me know if it worked for you. |
November 23, 2020 at 3:50 pm #7510891 | |
tobiasL-11 |
Hello Diego, Now I have the problem, that I want to hide the German version of the website and only show the English (translated) Version of the website. I have to do this because the WPML update which was announced for the beginning of November is still not available and there is an error in the current version. That's why I changed the standard language to English and disabled the language switcher. Not the best solution, but it would work for now. But when I do this, the problem appears like I described it. If you can tell me if there is another solution, let me know. Best |
November 23, 2020 at 7:36 pm #7512041 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello, If you want to hide the German language, you can go to WPML > Languages > Hidden Languages, select the German language and save. This way, only the Default language (english) will be available, so no need to hide the language switcher, and it's easy to enable the language again later. What error and version of WPML are you talking about? If you want, I can also investigate this error to help you. You can download the lastest WPML version here: https://wpml.org/account/downloads/ |
November 24, 2020 at 10:53 am #7515911 | |
tobiasL-11 |
Hello Deigo, But this doesn't solve the initital problem that I have when I change the standard language to English that the URLs are showing no content. The axisting ticket about the WPML problem I have why I have to do all this you can see here: https://wpml.org/de/forums/topic/keine-uebersetzung-mit-woocommerce-dynamic-pricing/ best |
November 24, 2020 at 2:34 pm #7517909 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hi there, Thanks, I checked the other ticket and it seems that the fix will be included on WooCommerce Multilingual 4.11.0. Please check if the issue with permalinks still happens after these steps: If the issue persist after that, please send us access to your WordPress dashboard (website URL, login and password) I'll check and do some tests. - Please use the private field to send the sensitive data - do not post if you do not see it. It would be better if you give me a test site rather than the live site. IMPORTANT: Please backup a working copy of site files and database before. Kind regards, |
November 25, 2020 at 1:35 pm #7525941 | |
Diego Pereira Supporter
Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hi there, The version 4.11.0 is related with Woocommerce Multilingual (WCML), which the current version is 4.10.3. Not WPML. Thanks for the credentials, I checked the website and found the following configs: If you want the same URL on both languages, you need to change the German slug of the category to "boxes" instead of "boxen". Makes sense? Please let me know if it works for you. Kind regards, |
November 26, 2020 at 11:19 am #7533913 | |
tobiasL-11 |
Hello Diego, sorry I was confused with the realse numbers. Do you have any information on when the next release will be available? Your explanation wit the URLs makes sense, yes. But it's not practical to manually change all URLs. In the end it doesn't matter to me how the URLs look like. Thank you very much |