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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This thread is resolved. Here is a description of the problem and solution.

Problem: Footer is not shown in translated pages, I am using Divi theme how to fix that?

Solution: Go to Divi library >> Footer section >> there on the right hand side are two little tick boxes for duplicating the Footer in translated versions of the site. Enable these checkboxes to translate footer. Screenshot here: https://cdn.wpml.org/wp-content/uploads/2018/05/2259076-Footer_check_box.jpg

This topic contains 11 replies, has 2 voices.

Last updated by maribelA-2 1 year, 5 months ago.

Assigned support staff: Noman.

Author Posts
May 23, 2018 at 2:22 am #2212520

maribelA-2

Tell us what you are trying to do? I'm trying to 'expose' the footer in my translated pages so that I can translate them too.

Is there any documentation that you are following? No

Is there a similar example that we can see? hidden link & hidden link. There is no footer in either of these translated pages.

What is the link to your site? hidden link

May 23, 2018 at 12:31 pm #2215339

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello,

Thank you for contacting WPML Support. Can you please let me know from where you have added footer content?

- Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

- Please make sure your theme is WPML compatible. Here is our compatible theme list. You can search you theme in this list. https://wpml.org/documentation/theme-compatibility

Also make sure you are using updated Plugins and Theme.

- Please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Thank you

May 23, 2018 at 11:25 pm #2219044

maribelA-2

Hi Noman
It seems the Footer has been added/edited here: Dashboard/Editor/Appearance/Footer/Divi: footer.php. I have asked my developer how/where she added the footer content. Will let you know.
Cheers.

May 24, 2018 at 7:52 am #2220116

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Okay sure thanks.

May 24, 2018 at 11:08 pm #2226281

maribelA-2

Hey Noman, she says the following:

"The footer is actually coming from Divi > Divi Library > Footer

What I do is to create a custom footer with the Divi Builder in this section and use a plugin called "Divi Layout Injector" to display this footer in all pages"

So the footer is displaying correctly in all Eng pages (the original language), just not in any of the translated pages. Must be a box that I need to tick somewhere for this to show correctly...?

Cheers

May 25, 2018 at 8:24 am #2227747

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello,

For further debug this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

May 29, 2018 at 8:43 am #2243617

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello,

I can not access your site because of authentication required, you can send us username and password to access the site.

Thank you

May 29, 2018 at 10:21 pm #2248517

maribelA-2

I'm not sure what you still need Noman?
[login_removed]

My site administrator cannot give you FTP access as all the sites she manages are in one place there.

Cheers

May 30, 2018 at 10:25 am #2250508

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello,

- I have noticed that you are using older version ( 3.0.105 ) of Divi theme and latest version of Divi theme is 3.4.1, please update the theme and let me know if this resolves the issue or not.
hidden link

- You admin pages is not showing editor at the moment as you can see in attached screenshot. Can you please enable error reporting at you site and let me know if any error found.
To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

define('WP_DEBUG', true);
define( 'WP_DEBUG_DISPLAY', true );

For more details:
https://wpml.org/documentation/support/debugging-wpml/

Thank you

May 31, 2018 at 5:39 am #2254427

maribelA-2

I have updated DIVI Theme & error reporting has now been enabled by my administrator. Here is the debug info:

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Don'y know if that's what you were after Noman?
Cheers

May 31, 2018 at 8:15 am #2254852

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello,

I have disabled Post Types Order, Right Click Disable Original and MainWP Child plugins as they were conflicting with wp editor. After deactivating above plugins I can see the wp editor and other meta boxes.

I have duplicated Footer Layout from Divi >> Divi Library section and now footer section is available for all languges as you can see in attached screenshot.

And you can translate it from here:
hidden link
hidden link

I hope it helps,

Thank you

May 31, 2018 at 11:39 pm #2259076

maribelA-2

Well Noman I have found the solution all by myself! After stuffing around endlessly between you & my site admin, as I suspected all along (viz:"Must be a box that I need to tick somewhere for this to show correctly...?") I went to the Divi library, called up the Footer section, & low & behold, there on the right hand side are two little tick boxes for duplicating the Footer in my translated versions of the site. Just like that! So I ticked them & presto - my translated pages now all have a bloody footer that I can go ahead & translate.
The screenshot shows two pens now where the check boxes were. Simple.

This has been an incredible waste of my time....