[Resolved] No language switcher

Thank you.

The issue now is that the credentials work but I'm limited to the front-end area of the site.

From what it looks like, this user doesn't have Full Administrator access.

Can you please check?

Thank you.

Thank you.

I was able to access the backend correctly this time.

I tested the homepage and we have a gear icon which means the translation is not saved/published/active.

We need to see a "pencil" icon if the translation is published.

When I click the gear icon, I get sent here:
hidden link

It seems there is no translation for that page yet - the fields on the right for Japanese are blank.

Hi there.

Because I have seen the interface here (hidden link), I thought that it was on purpose because that's using the CTE (Classic Translation Editor).

The CTE doesn't come with automatic translation functionality. So inside WPML > Settings, we need to enable the Advanced Translation Editor (ATE) instead.

After you do that, can you please switch to "Translate what you choose" and then send one page for automatic translation for testing purposes by following the steps here:
https://wpml.org/documentation/automatic-translation/

You can reactivate "Translate everything automatically" if you want. Still, I usually don't recommend that mode because with that one, WPML will try to download ALL the sites, and on your site, you might have content that's not finished yet, that you might still be working on, or that you don't even want to translate.

I usually prefer "translate what you choose" because it gives me full control over what gets automatically translated.

There are no errors in the ATE log (hidden link), so there's a chance the only issue we have here is that CTE is active instead of the recommended ATE (you will see in the screenshot I'm attaching that currently we have CTE active).

I hope that you will find this information helpful.

Hi Craig and welcome back.

Sorry for the delayed response. There's been a weekend, and most of the support team does not work on weekends.

I'm happy that the Japanese flag is now showing up on the site.

This situation is a bit bizarre because, from what I can see here (hidden link), there's a good amount of translated content.

I am not sure if there's any missing content on that page. Still, there's a chance this might be a cache-related issue where we need to clear local and any server/cdn caching fully, or it might be an issue between WPML and (at least) one of the other active plugins (or the currently active theme), or there's a chance that due to the fact the homepage is built out of custom fields (from what I was able to understand by looking at the backend - hidden link), the current ACF setup might not be right (we have some amazing documentation regarding this topic here but maybe you already checked it - https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/). However, the fact that WPML can see content and translate it is a good sign.

This is a different issue than the initially reported one, and since, per our Support Policy, we can handle only one problem/issue per ticket, I am creating a separate ticket for this unique issue.

Continuing with one issue per ticket helps supporters focus on one problem at once and enables other users to find solutions to their questions faster.

I created a new ticket for you in regard to the new issue here:
https://wpml.org/forums/topic/split-the-japanese-version-of-our-homepage-contains-translations-in-ate-but-shows-up-blank-on-the-front-end/

Can you please mark this ticket as resolved and then try to see if there is any existing caching that can be cleared? Please let us know if you are able to find anything extra in the new ticket I created and we will continue with this in that new ticket.

Thank you very much for your understanding and cooperation.

Mihai