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This topic contains 4 replies, has 2 voices.

Last updated by cemY-2 1 month, 1 week ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 3, 2019 at 10:07 am #4503339

cemY-2

Hello,

please place a product and go to the english checkout page.

Some parts are not translated, like privacy, terms, newsletter information above the place order button.

They are already translated in the WPML > String Translation but does not show up.

Thanks in advance for your help.

Best Regards,

Cem Yaygin

September 3, 2019 at 10:59 am #4503737

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Could you please share a screenshot of the issue so that I can understand better?

I need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Instructions to send private information are here: hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks,
Rohan

September 4, 2019 at 7:14 am #4508725

cemY-2

Hello,

did you received the login for wp-admin yet?

September 4, 2019 at 7:58 am #4508867

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

The issue has been resolved.

The issue has occurred because in WPML > Theme and plugins localization, you have enabled "Assume that the original language of all strings is English"

I've now disabled this & it's working fine.

Thanks,
Rohan

September 4, 2019 at 8:09 am #4508931

cemY-2

What a confusing checkbox;-) Not easy to guess. Thank you Rohan.