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This thread is resolved. Here is a description of the problem and solution.

Problem: Can't install WPML updates after host change ("undefined" is the error I see when I try to update).

Solution: Client confirmed that re-registering the website solved the issue.

What you would need to do is go to your WordPress backend > Plugins > Add new > Commercial > Unregister WPML and register it again with a newly generated key (you can delete the existing one and create a new one) from your WPML.org account (https://wpml.org/account/sites/).

Relevant Documentation: https://wpml.org/faq/install-wpml/#register

This topic contains 2 replies, has 2 voices.

Last updated by ninaB-6 3 months, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
June 28, 2019 at 5:09 pm #4109563

ninaB-6

I changed providers and can now no longer update WPML: error message that comes up is "undefined". Do I need to reactivate the license?

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

June 28, 2019 at 5:58 pm #4109801

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please try the solutions from the tickets below and let me know if any of them solves the issue:

- https://wpml.org/forums/topic/update-failed-undefined-2/
- https://wpml.org/forums/topic/update-failed-undefined-3/
- https://wpml.org/forums/topic/update-is-failing/#post-4038201

I will be waiting for your response.

Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai Apetrei

July 3, 2019 at 10:37 pm #4139191

ninaB-6

My issue is resolved now. Thank you! I had to reregister the site.