This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 5.24 hours from now. Thank you for your understanding.

Author Posts
March 1, 2019 at 2:00 am

rosa-mariaC-2

Please check my support tickets, I have tried everything and still can't update the plugins.

March 1, 2019 at 2:23 am #3258082

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for contacting WPML Customer Service.

Please download the latest versions of WPML Multilingual CMS 4.2.1 at https://wpml.org/downloads.

Deactivate and delete all WPML plugins. Do not worry, this process will not affect your translations and settings stored in the database.

Now add WPML Mulitlingual CMS 4.2.4.1 again.

Then go to Plugins -> Install -> Commercial and download the add-ons. Also, select the "Enable After Download" button at the bottom of the plug-in selector.

Please let me know if the issue has been resolved.

Yours sincerely
Andreas

March 1, 2019 at 2:35 am #3258166

rosa-mariaC-2

Hi Andreas,

I have already tried everything that was suggested in different forums here. I can't upload the zip file with the new WPML Multi CMS since is too big and I can't upload folders in the Cpanel.

March 1, 2019 at 8:02 pm #3263120

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Please make sure to provide access to the w-admin and also to the server (FTP/SFTP). For your server please also name the port number.

Kind regards
Andreas

March 4, 2019 at 12:55 am #3266735

rosa-mariaC-2

Please unable the private box. Thanks

March 4, 2019 at 11:40 pm #3270875

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

I am sorry about the inconvenience.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Please make sure to provide access to the w-admin and also to the server (FTP/SFTP). For your server please also name the port number.

Kind regards
Andreas

March 5, 2019 at 11:07 pm #3276363

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I have delted the current WPML Plugins and added the current version for WPML Multilingual CMS by FTP. Then I added the missing Plugins by going to:

Plugins -> Add new -> Commercial.

WPML is now installed and activated on latest version.

Let me know if you need any further assistance.

Kind regards
Andreas

March 6, 2019 at 1:11 am #3276518

rosa-mariaC-2

My issue is resolved now. Thank you!