Not able to use automatic translation

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Supporter timezone: Africa/Cairo (GMT+03:00)

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Assisted by: Osama Mersal.

Author	Posts
April 4, 2025 at 3:45 pm #16898410
anastasiosS-4	Background of the issue: I need to use the automatic translation service on my site hidden link, but I am unable to do so because I need to match the languages. Symptoms: When I go to edit languages, no matching option is available. I only see Name, Code, Translation 1, Translation 2, Flag, hreflang, and nothing more. Questions: Can you please support me on how to match the languages for automatic translation?
April 6, 2025 at 1:14 pm #16901273
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama

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